Aggregate Industries has announced that it has achieved the Chartered Institute of Credit Management’s ‘quality accreditation’, having received the accreditation consecutively since 2010.
The CICMQ accreditation is formal recognition of Aggregate Industries’ commitment to quality, continuous improvement and best practice within its Credit Services team.
Aggregate’s Credit Services team is made up of 34 full-time employees (including three apprentices) and is responsible for handling inbound payments, allocation, credit risk, cash collection and legal for the company.
Apprentices within the Credit Academy were tasked with organising this year’s re-accreditation, which included an assessment process on the team’s approach to credit policy, compliance, customer service, staff development, monitoring performance and roadmap and stakeholder management.
In addition, the apprentices had the opportunity to present their experience at the CICMQ best practice event as a result of the process and accreditation.
Phil Rice, Head of Credit at Aggregate Industries, comments: “We are constantly looking at ways to develop our systems and processes, and there have been a significant number of changes in the Credit Services team since we first achieved CICMQ accreditation in 2010. We’re delighted to achieve CICMQ accreditation for the fifth time, and our apprentices did an excellent job in securing this on the business’ behalf. CICMQ accreditation is incredibly important and enables us to differentiate ourselves from our competitors and share best practice with other CICMQ accredited companies.”
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