Brian Smith

Consumer codes campaign supported by GGF

  • 28 Mar 2017

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The Glass and Glazing Federation is fully supporting the Chartered Trading Standards Institute Consumer Codes PR Campaign, encouraging companies to become part of an approved consumer code.

The GGF’s Consumer Code of Practice was approved by the CTSI Consumer Codes Approval Scheme in February 2016, and the GGF and its consumer facing Members have made huge strides in the last 12 months.

302 member companies and 570 retail outlets in the industry are now part of the GGF’s Consumer Code and the GGF’s new consumer website attracts more than 150,000 users and had an estimated 28m readers in 2016.

In addition, GGF provides better consumer protection with an improved Deposit Indemnity Scheme and a more efficient and higher profile Conciliation Scheme. The Glazing Arbitration Scheme also has been introduced to dispute resolution option in the event of the GGF Conciliation Scheme failing to resolve an issue between a consumer and a GGF Member company.

GGF’s Director of Home Improvement, Brian Smith said that the twelve months since the GGF Consumer Code was approved by Trading Standard have demonstrated that it has been worthwhile and so far only one member has been expelled for breaching the code.

2000 consumers were surveyed, and the results showed that 30% have referred to a consumer code when making a purchase, 53.5% haven’t yet referred to a consumer code but will in future, 58% said that knowing a company’s ‘Consumer Code of Conduct’ had been approved by a Government-backed body such as the Chartered Trading Standards Institute would influence their purchasing decision and only 17% said they have never heard of a consumer code.

CTSI’s consumer codes and business education expert, Adrian Simpson added that CCAS members such as the GGF are committed to delivering high levels of customer satisfaction and engaging in dispute resolution, if something goes wrong.

Baroness Christine Crawley, chair of the CCAS board explained that customer standards are driven up and overall customer trust is raised as a result of being part of an approved code of practice. He adds that using an approved code member provides protection above and beyond normal consumer law rights.


The Glass and Glazing Federation
40 Rushworth Street

t: 0207 939 9101

Visit the Glass and Glazing Federation (GGF) website

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