Access and security solutions manufacturer dormakaba has secured a new three year service contract with the University of Southampton.
This will see the company provide its 5 Star service programme to access systems through the campus.
As the first service contract to be renewed under dormakaba, the University will benefit massively from having the contract under one provider and having valuable technical expertise.
As one of the UK’s largest campuses, the University of Southampton was looking to combine all access solutions, new installations and service maintenance programmes with one company.
With dormakaba’s quality access solutions and deep knowledge of the site, the University trusted its ability to provide an excellent service by warranting a three year contract.
It is crucial that systems and access solutions continue to work efficiently, safely and remain compliant with building regulations; therefore, dormakaba provide a bespoke, web-based integrated management system – certified to PAS99, ensuring peace of mind as the service contract delivers less breakdowns, extended operation life, low rate of repairs and increased security and safety.
dormakaba service and maintenance contracts are tailored to suit the specific requirements of the business, including how frequently the buildings are used and plans for future modernisation.
The 5 Star contract includes a full years servicing for one price, planned preventative maintenance (PPM), call-outs within working hours and all labour and parts free of charge for necessary replacements.
dormakaba’s accredited and fully trained engineers provide complete maintenance of all the access systems covering Southampton University’s campus 24/7. This means dormakaba can produce one comprehensive schedule and co-ordinate combined service visits.
With a working relationship of over a decade with the University, dormakaba has a detailed knowledge of the campus and its specific requirements.
Doors, turnstiles and barriers are all part of the extensive range of products specified including ED100 Swing doors, ES200 Sliding doors, bi-folding doors, SLX sliding doors and ES 200 Automatic Sliding Door Operators.
The fully integrated 5 Star service package also includes the servicing of both dormakaba and non-dormakaba equipment, allowing all access needs to be met from one sole supplier.
This is a crucial benefit for the university as its complex campus is spread across the city. Facilities management are able to save time, foresee complications and manage expenses easily by dealing with one single supplier who is familiar with the site requirements.
Mick Garner, Estates and Facilities Manager at Southampton University, described dormakaba as running a ‘great service’ and that they were ‘very satisfied’ with the service provided.
Nick Hopkins, Project Sales at dormakaba, said they were ‘really proud’ of its relationship with the University of Southampton and given this new service contract is the first to be renewed under dormakaba, it shows they are ‘able to offer the highest quality technical support and expertise.’
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