The GGF attended and presented at the annual Chartered Trading Standards Institute Conference and Exhibition at Harrogate on 27-29 June.
GGF Director of Home Improvement and Membership, Brian Smith, presented the GGF’s consumer support to dozens of Trading Standards Officers.
All the key areas within the GGF’s Consumer Code were covered in the presentation and Brian highlighted the Code’s robustness and how all consumers facing GGF members have to adhere to the code.
Brian also discussed the benefits MyGlazing.com provides for consumers including Conciliation Scheme which helps Members and homeowners resolve any disputes and the improved Deposit Indemnity Fund which safeguards consumers’ deposits in the event of the chosen GGF member company going into administration, liquidation or bankruptcy.
Throughout the conference, the GGF met with exhibiting organisations such as the Advertising Standards Authority, Citizen’s Advice, Department of Business Energy and Industrial Strategy, TrustMark and of course the CTSI.
The GGF prompted debate on the question of Trading Standards’ role and policing the industry at the business plenary “What will Responsible Business look like in 2025” hosted by Declan Curry, business broadcaster, journalist and writer.
Around 300 expressed concerns over enforcement of legislation whilst others felt the ongoing growth of the digital age will aid the policing, not only by exposing more rogue companies but also by providing the information, digital tools and education to help companies become more informed and compliant.
Brian Smith concluded, “Our Consumer Code is well respected and in fact our implementation of the Code recently passed a CTSI internal audit with flying colours. However, we won’t rest on our laurels, we’ll continue to offer the best consumer support in the glass and glazing industry and work with all consumer advice organisations to ensure our message is spread to as many consumers and companies as possible.”
The Glass and Glazing Federation
40 Rushworth Street
t: 0207 939 9101
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