GGF revised Consumer Code of gains full approval from Trading Standards

GGF revised Consumer Code of gains full approval from Trading Standards

  • 12 Apr 2016

  • Share

GGF Consumer Code is the first in the glazing sector to be approved by Chartered Trading Standards Institute (CTSI) under its Consumer Codes Approval Scheme and highlights the GGF’s commitment to consumer protection and to promoting good practice throughout the industry.

It is just one of several consumer initiatives currently being implemented by the GGF.

The GGF has operated a Consumer Code of Practice since 1977 and the content of the Code was in previous years agreed with The Office of Fair Trading. But last year the GGF issued its new Consumer Code of Practice to its Member companies, to take account of all new consumer legislation over the past two years and to enhance the consumer protection given by Members.

  • new Code was launched in September 2015
  • distributed to GGF Members along with GGF Guidance on dealing with vulnerable consumers and the latest version of the Rules of the GGF

Brian Smith, GGF Director of Home Improvement: “This Chartered Trading Standards Institute approval is the result of two years’ excellent work by the GGF Consumer Code project team. We expect the CTSI approval to enhance the offering by our Member companies to their customers and subsequently contribute to their sales growth. Members will now be able to display the CTSI approved code logo to demonstrate to consumers that they comply with our Code and meet the highest standards in the industry.”

Leon Livermore, CTSI chief executive: “Homeowners looking to have new glass or glazing products installed in their homes can now use the first CTSI approved code for the sector. The Glass and Glazing Federation (GGF) is committed to consumer protection and helping its members deliver high levels of customer service and we are pleased to welcome them on board.”

GGF consumer initiatives

The GGF has several consumer initiatives currently being implemented by the GGF.

These include:

  • setting up – a consumer website with an exclusive directory of GGF Members who deal direct with homeowners
  • improving the GGF Deposit Indemnity Scheme
  • setting up The Glazing Arbitration Scheme (TGAS) to improve the GGF Conciliation Scheme
  • set to launch the new Energy Savings Calculator to help consumers calculate their energy savings when they install energy efficient glazing


The Glass and Glazing Federation
40 Rushworth Street

t: 0207 939 9101

Visit the Glass and Glazing Federation (GGF) website

Leave a Reply

More articles


Carry on caravanning with Rinnai - ideal for all commercial sites

Rinnai, the UK leader in hot water heating units and systems for all commercial and residential sites, has recently completed an installation at a caravan park and holiday multi-activity centre.

Posted in Articles, Building Industry News, Building Services, Case Studies, Heating Systems, Controls and Management, Heating, Ventilation and Air Conditioning - HVAC, Posts

  • Share

Passivhaus tests the impact of SWISSPACER's warm edge spacer bars

Passivhaus Institute in Darmstadt recently found that SWISSPACER’s aluminium and warm edge spacer bars save homeowners a significant amount on energy bills.

Posted in Articles, Building Industry News, Building Products & Structures, Building Regulations & Accreditations, Research & Materials Testing, Sustainability & Energy Efficiency, Windows

  • Share
Ketley Brick

Ketley Brick passes rigorous freeze-thaw testing with flying colours

Ketley Brick has eased through rigorous industry freeze-thaw tests for the performance of its textured and “hit and miss” brickwork in severe exposure conditions.

Posted in Articles, Bricks & Blocks, Building Industry News, Building Products & Structures, Posts, Research & Materials Testing, Walls

  • Share
Screen Shot 2018-06-20 at 10.41.20

The environmentally friendly Thermoslate from CUPA PIZARRAS

CUPA PIZARRAS is pushing to be more environmentally friendly with Thermoslate, the roof solar system that converts sunlight to energy for central heating.

Posted in Articles, Building Industry News, Building Products & Structures, Roofs, Sustainability & Energy Efficiency

  • Share