Seton was awarded the European Catalogue & Mail Order Direct Commerce (ECMOD) Outstanding Customer Service Award in June 2015.
In light of winning the title, the company has shared its ideas surrounding the best practice in customer service.
When it comes to customer service, Seton’s Director of Sales and Customer Service believes that getting close to the customer is essential.
The company aims to build its services around its customers’ needs and desires.
Its customers are encouraged to feedback through regular surveys, Feefo and its ‘Packed with Pride’ slips, which are included in every order package.
Seton uses the information it gathers from its customers to deliver a competitive service.
Seton’s Legislation Watch is a free resource that offers regular information on workplace legislation and health and safety issues.
It has been designed specifically for customers, who rely on the company for expertise and advice.
Seton also provides its new employees with a training plan to achieve excellence. The company sets challenging targets in areas such as service levels and speed of despatch and delivery to ensure that it is equipped to provide exemplary customer service.
In 2014, Seton achieved positive feedback scores of 95.1% for service and 96.4% for products. Following these results, the company was awarded Feefo’s ‘Gold Trusted Merchant’ accreditation.
It was also selected to join Google’s Certified Shop program; an invite that is only available to ecommerce sites that demonstrate a track-record of on-time shipping.
Waterproofing experts Delta Membranes have launched their new Flood Resilience Brochure, covering construction measures on offer to prevent flood damage.Posted in Articles, Building Industry News, Building Products & Structures, Building Services, Building Systems, Damp & Waterproofing, Membranes, Posts, Publications
The work of Carpet Recycling UK has been recognised with an Innovation Gold Award for Landfill Diversion in the National Flooring Innovations Awards 2018.Posted in Articles, Awards, Building Industry Events, Building Industry News, Building Products & Structures, Building Regulations & Accreditations, Floors, Site Preperation, Sustainability & Energy Efficiency, Waste Management & Recycling
Warren Court is a brand new development for which Hush Acoustics provided Marlowe Building Contractors with advice and materials for the apartments soundproofing.Posted in Acoustics, Noise & Vibration Control, Articles, Building Industry News, Building Products & Structures, Building Regulations & Accreditations, Building Systems, Case Studies, Posts, Restoration & Refurbishment, Retrofit & Renovation, Walls
Vortice Limited’s commitment to educating its customers on ventilation means they are thrilled to get behind DEFRA’s new clean air strategy consultation.Posted in Air Conditioning, Articles, Building Industry News, Building Services, Health & Safety, Heating, Ventilation and Air Conditioning - HVAC, Posts, Publications, Research & Materials Testing