New Consumer Rights Act introduces a range of new rights for consumers when it comes into force on 1 October 2015 including a 30-day time period to return faulty goods and replacement rights for faulty digital content.
Brian Smith, GGF Home Improvement Director: The new Consumer Rights Act will have far reaching consequences for all companies in our industry and I’d urge every company to be well prepared for the impact. The GGF is doing everything in its power to ensure its Members are given the support and information needed to cope with this new law. We have just over five months for consumer facing companies to fully adjust before the law is enforced in October.
Vince Cable, Business Secretary: This is the biggest shake up of consumer law for a generation, bringing legislation in line with the fact many people now buy online. Consumers will now be much better informed and protected when buying goods or services on the internet. They will now be entitled to get for the first time a free repair or replacement for any faulty digital content.
Jo Swinson, Consumer Affairs Minister: For too long consumers and businesses have struggled to understand the complicated rules that apply when buying goods and services. That is why the Consumer Rights Act is so important in setting out clear and updated consumer rights for goods, services and, for the first time, digital content.
Under the Act, consumers and businesses will have clearer rights and responsibilities to those introduced in June 2014 by the Consumer Contracts Regulations.
Brian Smith, GGF Home Improvement Director : The GGF has been in regular communication with Government; briefing departments, Ministers and Lords, with concerns that the Act as it stands, could have a negative effect on business. The main concern being, how the Act will introduce a short term right to reject of a default 30 days for consumers to reject faulty goods, rather than continuing with the current reasonable period. The GGF has expressed its concerns to Business, Skills and Innovation (BIS) that this will create problems for the domestic replacement glazing industry when consumers try to reject windows and doors which have been installed.
The GGF has arranged for a presentation by a Trading Standards Lead Officer, on the Likely effect the new Act will have on our industry at the GGF Joint Window and Door Group and Conservatory Association meeting at the end of April in Solihull, Midlands to which all Members are welcome. Further presentations by GGF staff to Members around the Regions will then follow during the months up to October before implementation of the Act.
For more information on attending the above meetings, please email the Home Improvement Department, email@example.com.
Though disappointed that their suggested amendments never materialised, the GGF will continue to guide and inform its Members.
The Glass and Glazing Federation
40 Rushworth Street
t: 0207 939 9101
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