Kestrel sales and marketing director Owen Thorogood believes training is important for all staff and an investment in customer satisfaction.
After joining the brand in 2016, Own has invested in staff training to ensure that staff at all levels are constantly developing their skills.
Owen explains: “All our senior managers recently completed an in-depth leadership course and the external team is about to embark on an intensive customer service programme. We are also bringing in an external training company to train the internal customer services team.”
Owen believes that investing in training leads to a more efficiency and disciplined team, better management, greater product and technical knowledge as well as more educated and structured approach to customer care.
Overall, training is an investment that benefits both the company and the customer.
NARM, the National Association of Rooflight Manufacturers, has published a new technical guide covering the installation of roof windows on pitched roofs.Posted in Articles, Building Industry News, Building Products & Structures, Posts, Publications, Retrofit & Renovation, Roofs, Windows
GEZE UK will be taking part at this year’s Smart Buildings Show, from 7 – 8 November 2018) at the Barbican, London.Posted in Air Conditioning, Articles, Building Industry Events, Building Industry News, Building Services, Exhibitions and Conferences, Heating, Ventilation and Air Conditioning - HVAC, Innovations & New Products, Posts, Sustainability & Energy Efficiency
Security expert Abloy UK’s four new recruits are set to boost its team, assisting with increased demand for Abloy products and guaranteeing supreme customer service.Posted in Access Control & Door Entry Systems, Articles, Building Industry News, Posts, Recruitment, Security and Fire Protection
Mark Gibbs, Technical Director of Alumasc Facades, explains how the policy functions gives comfort to its clients, with its high-rise policy featuring ten checkpoints.Posted in Articles, Building Industry News, Building Products & Structures, Building Regulations & Accreditations, Continuing Professional Development (CPD's), Facades, Health & Safety, Posts, Research & Materials Testing, Security and Fire Protection, Walls