Kestrel sales and marketing director Owen Thorogood believes training is important for all staff and an investment in customer satisfaction.
After joining the brand in 2016, Own has invested in staff training to ensure that staff at all levels are constantly developing their skills.
Owen explains: “All our senior managers recently completed an in-depth leadership course and the external team is about to embark on an intensive customer service programme. We are also bringing in an external training company to train the internal customer services team.”
Owen believes that investing in training leads to a more efficiency and disciplined team, better management, greater product and technical knowledge as well as more educated and structured approach to customer care.
Overall, training is an investment that benefits both the company and the customer.
The Leszek Blanik Gym Hall Innovation and Implementation Centre at the Gdansk University of Physical Education and Sport has seen specialist resin systems from Flowcrete installed.Posted in Articles, Building Industry News, Building Products & Structures, Building Systems, Case Studies, Floors, Posts, Restoration & Refurbishment, Retrofit & Renovation
The closer collaboration between RCM and SPSenvirowall was evident in a joint exhibition at Futurebuild 2019, whereby both companies shared a brand new stand.Posted in Articles, Bricks & Blocks, Building Industry Events, Building Industry News, Building Products & Structures, Cladding, Exhibitions and Conferences, Facades, Innovations & New Products, Insulation, Posts, Roofs, Walls
Waterloo Air Products, market leaders in the manufacture of ventilation grilles, diffusers, weather louvres and VAV systems, has appointed Andy Wardle as Head of National Sales.Posted in Air Conditioning, Articles, Building Industry News, Building Services, Heating Systems, Controls and Management, Heating, Ventilation and Air Conditioning - HVAC, Posts, Recruitment
Facing bricks from Wienerberger have featured in the creation of beautiful façades for the award-winning Storey’s Field Community Centre and Nursery project in Cambridge’s new Eddington development.Posted in Articles, Bricks & Blocks, Building Industry News, Building Products & Structures, Case Studies, Facades, Posts, Restoration & Refurbishment, Retrofit & Renovation, Walls