Lakes wins ‘Rapid Speed of Response’ award for top customer service

  • 2 Aug 2018

Lakes Bathrooms, manufacturer and supplier of showering spaces, was delighted to be awarded the ‘Rapid Speed of Response’ award last month at the national Graham bathroom showroom conference.

The award recognises the company’s efforts to make the sales process as quick and effective as possible and offer excellent customer service. The awards event took place in July 2018 and saw Graham’s Senior Category Manager (Bathrooms), Lucy Barriball, and Marketing Director, Ian Kenny, present the award to Lakes Bathrooms. The ‘Rapid Speed of Response’ award is the second award the company has received from Graham in the last six months after scooping ‘The Customer Intimacy Award’ in December.

Ian Kenny adds: “The Rapid Speed of Response award is based on interaction before, during and after the sales process, whether that is to do with showroom refits, supplying price or stock information, or even remedial action after installation. It is voted for by all the Graham Showroom consultants so it’s a very strong endorsement across the UK.”

Lakes has always prioritised its customer service, stock availability and speed of delivery, and was the first company to standardise on PureVue HD ‘low iron’ glass and AllClear advanced glass technology across Island, Coastline and Classic Collections to give customers the best possible products with no extra costs.

“We’re delighted Graham staff rate our service highly as we aim to provide the best service and maintain the best relations with customers,” says Lakes Sales & Marketing Director Mike Tattam. “Graham is constantly investing in innovative and engaging showrooms which is where we are focusing too.”

Tel: 01684 853 870

LinkedIn

Twitter

Visit the website

Leave a Reply

More articles

Fibo

Fibo completes new step-by-step installation video

Fibo UK has completed a new video, demonstrating just how quick and simple installing its high-performance panels and transform walls is.

Posted in Articles, Bathrooms, Bedrooms & Washrooms, Building Industry News, Building Products & Structures, Interior Design & Construction, Interiors, Kitchens, Posts, Restoration & Refurbishment, Retrofit & Renovation, Video of the Week, Walls

Plantex® Platinium helps customers claim back their land

DuPont is helping customers claim their land back with Plantex® Platinium, designed to battle damaging and aggressive plants.

Posted in Articles, Building Industry News, Building Products & Structures, Garden, Innovations & New Products

Grand Designs Live

A Celebration of Self-Build at Grand Designs Live for 2019

The 15th edition of Grand Designs Live, proudly sponsored by Anglian Home Improvements, was packed with over 500 carefully curated brands.

Posted in Articles, Building Industry Events, Building Industry News, Building Products & Structures, Exhibitions and Conferences, Innovations & New Products, news, Posts, Seminars

ASSA ABLOY

ASSA ABLOY steps up security at new Investigation Centre

A full safety and security package from ASSA ABLOY High Security & Safety Group has been specified at the new Eastern Hampshire Police Investigation Centre in Portsmouth.

Posted in Access Control & Door Entry Systems, Articles, Building Industry News, Building Products & Structures, Case Studies, Doors, Health & Safety, Posts, Security and Fire Protection