Fleetmatics launches Field Service Manager in UK

Fleetmatics launches its field service management software into the UK market, providing complete management of a services department.

Field Service Manager is designed for businesses in the engineering sectors; including plumbing, heating, air conditioning, and refrigeration.

It allows service departments to better manage field-based engineers by automating service call management, job dispatch, signature capture and invoicing via one integrated system.

Using Field Service Manager, field service departments can increase visibility and productivity, reduce overheads, ensure faster receipt of payment, and increase customer satisfaction by enabling engineers to complete multiple, often complex forms relating to a specific job on a smartphone, PDA or other mobile device.

Using the GPRS network, Field Service Manager allows multiple job forms to sit on the device itself; even when an engineer is out of network range they can continue to complete the form and send it back to the service department once back online.

Field Service Manager sits as a software application on any hand-held mobile device that runs on Windows Mobile 6 or Google Android.

It operates by connecting to the service department's back-office system via GPRS.

Field Service Manager is designed and sold using cloud (on-demand) computing.

Customers pay a monthly subscription and the service is completely flexible.

This software as a service (SaaS) model now makes software solutions previously only available to large organisations, available to businesses of all sizes.

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