Product category:
Drainage Services
News Release from: Dyno-Rod | Subject: Dyno Group
Edited by the Buildingtalk Editorial
Team on 11 May 2006
Dyno drainage technical service provider
Dyno Group, including Dyno-Rod drainage and plumbing services and Dyno-Secure security and locks services, has been a part of the Centrica organisation for over one year.
The Dyno Group, including Dyno-Rod drainage and plumbing services and Dyno-Secure security and locks services, has been a part of the Centrica organisation for over one year At the time, the acquisition was seen as having major potential benefits to Dyno and its customers
This article was originally published on Buildingtalk on 19 Apr 2007 at 8.00am (UK)
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Many of the original plans for improving the operational organisation of the company have now been implemented.
These are already resulting in improved service for all customers including those within the insurance market and utilities sector.
The overall benefit to the Dyno Group of being part of Centrica has been access to its vast resources.
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As a result, opportunities have been created for growth and increased profitability.
Typically British Gas, which is part of Centrica, has a customer base of around 15 million domestic and plumbing commercial customers.
These represent major sales opportunities for both Dyno-Rod plumbing and drainage services as well as Dyno-Secure's lock and security services.
This has been typified by the highly successful domestic drainage and plumbing service partnership between Dyno-Rod and British Gas.
Dyno-Rod, a founder member of the British Franchise Association, has over 40 years' experience in its emergency drain repair services for the domestic market and commercial/industrial markets.
The company's services embrace drain pipe and sewer cleaning, repairs, inspections including CCTV surveys and diagnosis.
Indeed, the company's capabilities as an all-round specialist in small bore drainage systems have helped to establish it as the UK market leader.
In order to maximise the new business opportunities presented by Centrica, Dyno-Rod has addressed a number of key issues under the banner of customer care.
With the insurance market offering much potential, there was a need to install greater confidence in both existing and potential customers.
This has resulted in improved franchise network control and quality control procedures, implementation of an improved health and safety policy, an enhanced system of performance audits of engineers and franchisees and development programmes to ensure improvement in performance.
Jobs are now being tracked more effectively and the current status of work is being explained more precisely to customers.
Appointment fixing procedures and pricing of work is now also being undertaken more effectively.
Meanwhile in the last 12 months major strides forward have also been made internally within the company's dedicated insurance claims management unit and ensuring the company's franchisee network which is more rigorous in its own reporting systems and procedures.
Centrica's proven skills in fields such as telephone call handling have been vital to Dyno-Rod.
Training programmes have been introduced to enhance Dyno-Rod's call centre skills.
Centrica's vast training resource has been utilised to maximum effect with engineers making use of nationwide British Gas training academies.
Any practical training for Dyno engineers will be benchmarked against, and accredited to, national standards.
So much of Dyno-Rod's operation for the insurance industry is dependent upon reliable, effective and integrated computer systems.
One of the most significant developments has been the implementation of the new Phoenix insurance claims system as a result of which the company can now this market a vastly improved service.
New product development has also been an important issue.
Following the settlement of an insurance claim, the ability to deal with drainage problems quickly, with minimum disruption and as cost-effectively as possible is essential.
With its new in2 system, Dyno-Rod has a solution for small bore drainage systems that no other company can offer.
The result of all these activities is that Dyno-Rod is better positioned than ever before to offers its services both to the insurance market, the water companies and its contractors.
With DEFRA's proposals, changes are on the horizon in the areas of responsibility for maintaining private sewers and lateral drains.
With its improvements to its operational procedures, Dyno-Rod will be well positioned to offer its services to all companies and contractors involved in maintenance as a result of these changes.
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