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News Release from: EC Harris
Edited by the Buildingtalk Editorial
Team on 21 November 2006
Awards win for HMCS maintenance contract
Strength of the three-way partnership between HMCS, managing agents EC Harris and maintenance contractor Cofathec has been recognised in the prestigious PFM Awards 2006.
The strength of the three-way partnership between Her Majesty's Courts Service (HMCS), managing agents EC Harris and maintenance contractor Cofathec has been recognised in the prestigious PFM Awards 2006 Now in its 10th consecutive year, the contract was overall winner of the Partners in Public Service category
This article was originally published on Buildingtalk on 21 Jan 2005 at 8.00am (UK)
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The judges were particularly impressed by the continual evolution of the contract, with Cofathec and EC Harris driving changes to meet HMCS' business objectives.
Cofathec is responsible for the MandE maintenance and energy reporting at 22 buildings on the HMCS London estate, comprising Crown Courts, County Courts and Immigration Tribunal facilities.
HMCS owns the management of the estate, while strategic support and day to day building management is the responsibility of EC Harris.
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"Cofathec's and EC Harris' willingness to work flexibly, transparently and in partnership has made a significant contribution to our ability to drive change and improve performance," explained Giles Sudderick, HMCS Regional Estate Manager.
Alan Kemp, Partner at EC Harris and Key Account Leader for HMCS, said: "The tripartite relationship is helping to not only improve service levels, but also reduce costs for HMCS.
This has been achieved through an innovative approach to flexibility and best practice in partnership approach.
"The success of the relationship with HMCS is yet another example of how our vision of achieving better value results for our clients through delivering exceptional performance is at the heart of everything we do".
By their very nature, court buildings operate with very different priorities, compared to other buildings, taking account of security issues and the financial implications of any facilities being out of use.
"There has been continual dialogue with EC Harris and HMCS to fully understand our clients' needs and then develop and evolve our service provision and contract management accordingly.
The regular communication has made a significant contribution to the strength of the relationship," commented Cofathec's UK Chief Executive Richard Derry.
Over the contract period, KPIs relating to MandE maintenance have been continually developed and fine-tuned, as well as being linked to a computerised help desk, developed and operated by EC Harris.
This has provided more accurate measurement, more meaningful reporting and clearer visibility of performance.
In fact, this initiative has been so successful it is now being used as a template for future MandE contracts across the HMCS estate.
"We have now moved from basic, functional reporting that just notes failures to meaningful, performance-based information that greatly facilitates the decision making process," Giles Sudderick concluded.
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