Product category:
Soffits, Fascias and Gutterings
News Release from: Freefoam Plastics
Edited by the Buildingtalk Editorial
Team on 27 November 2007
Customers express high satisfaction with
Freefoam
Freefoam Plasticscustomer satisfaction survey of PVC-UE stockists showed vast majority of respondents expressed strong loyalty to Freefoam.
Freefoam Plastics recently asked an external company to conduct a customer satisfaction survey of PVC-UE stockists to find out how happy customers are with Freefoam Respondents were asked to rank a variety of issues in order of importance and rate how Freefoam performs on each
This article was originally published on Buildingtalk on 17 Jun 2003 at 8.00am (UK)
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The results were interesting and very encouraging.
The vast majority of respondents expressed strong loyalty to Freefoam and have no intention of changing supplier over the next 12 months.
Freefoam performed very well in a large number of areas such as product range, colour stability, being friendly and easy to deal with and guarantees.
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Freefoam Plastics, a leading manufacturer of roofline products in UK, Irish and Mainland European markets, has recently launched a new slate and tile trim brochure.
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The research also highlighted areas that customers felt Freefoam needed to improve upon.
Freefoam will use the results of the survey to improve on the areas that are not reaching the standards customers expect from the company.
Freefoam will engage in continuous research to track any changes in customer satisfaction and constantly strive to improve the areas that need it.
Freefoam offers an extensive colour range to customers with ten colours as standard; white, leather brown, black, wine red, rustic green, regal blue, storm grey, dark grey, sable and pale gold.
Freefoam has also invested in a new colour matching system in conjunction with its Masterbatch provider.
Freefoam can, subject to batch size, match any colour a customer wants.
Freefoam's unique formulation and increased 5 parts titanium dioxide for UV protection ensures that Freefoam leads the industry in colour stability.
Freefoam's product range is also continually expanding.
Recent introductions include; Freeflow, co-extruded rainwater systems; Slate and Tile Trims; and Eaves Protector.
Respondents also listed 'Guarantees' as an important attribute and ranked Freefoam's guarantee scheme highly.
Freefoam's, industry-first, 20-Year Extended Guarantee has proven a very popular selling tool with stockists and installers.
It provides homeowners with peace-of-mind against warping, embrittlement and discolouration.
It covers all registered Freefoam installations.
Freefoam is an independent company focused on the roofline market, and the survey revealed that Freefoam is seen as 'easy to deal with and friendly'.
This result can be traced back to its roots as a small, fast-growing independent company.
Freefoam has managed to maintain its customer-friendly approach as it has grown into an international company.
Tony Walsh, Managing Director, comments, "We are delighted with the results of the survey".
"It is gratifying to know that our dedication to maintaining high standards of excellence throughout all aspects of our operations has resulted in highly satisfied customers in so many areas of our business".
"The research also highlighted areas which we need to work on and we'll continue to improve our products, services and support to keep our customers happy.".
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