Product category:
Builders Merchants
News Release from: GAP | Subject: Independent PVC-U stockist
Edited by the Buildingtalk Editorial
Team on 28 May 2007
GAP launches industry first Training
Centre
GAP, the UK's largest independent PVC-U stockist, has landed another industry first by launching its own Training Centre.
This innovative scheme will give installers the chance to extend their knowledge and skill base and profit from installing roofline The centre will also ensure that every GAP employee knows about every GAP product
This article was originally published on Buildingtalk on 9 Jan 2007 at 8.00am (UK)
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GAP's Joint Managing Director Charles Greensmith explains: "GAP's Training Centre will offer a mix of classroom and practical training for staff, installers and customers to improve product and health and safety knowledge".
"Trainees will learn the technical aspects of GAP products and get the chance to put their skills to the test on mock installations".
"It's not about giving out certificates or awards to us, its about genuinely helping our customers fit our products".
The training programme will be run by former Liverpool Depot Manager Karl Owen, who according to Charles is so knowledgeable about GAP's products that his customers at Liverpool called him 'Mr Roofline'.
In his new role as Group Training Manager Karl will pass on his 14 years of expertise in GAP products: their features, benefits, technical aspects and installation.
Karl comments: "Many of our customers are unsure how to fit roofline products".
"We want to take the unknown from the installation process".
"It is important we provide training to customers and help them to build their businesses through their knowledge and expertise in selling and installing roofline".
"I also want every GAP employee who picks up the phone or meets a customer to understand what they are doing and to be able to solve customers' problems".
"GAP is renowned for its customer service and our customers know that GAP is always willing to go the extra mile".
"They appreciate that we take the time to learn about their businesses and know we can provide them with products that stand out from the crowd".
The Training Centre is due to begin courses in the summer.
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