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News Release from: Interalia Communications | Subject: XMU+ systems
Edited by the Buildingtalk Editorial
Team on 01 December 2005
Interalia XMU+ ensures efficient call
processing
Interalia, a leader in the design and manufacture of digital voice announcement solutions, provided state-of-the-art telephone systems for prestigious new power stations.
When Dornan Engineering was awarded the electrical contract for Irelands' new high-tech peat burning power stations at Lough Ree and West Offlay, it turned to Interalia, a leader in the design and manufacture of digital voice announcement solutions, to provide state-of-the-art telephone systems for the prestigious, new power stations Opened in July by The Minister of Finance, Brian Cowen TD, the XMU+ systems are providing the power stations with a range of telephone processes including auto attendant, call steering, ACD announcements, call processing and basic IVR functionality
This article was originally published on Buildingtalk on 29 Jul 2008 at 8.00am (UK)
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Part of the Kentech Group, a privately owned multi-national providing engineering, procurement, construction and maintenance of mechanical, electrical, instrumentation and telecommunication services, Dornan Engineering required a totally reliable and easy to use system.
The XMU+ fulfils these objectives by front-ending the power station's main telephone lines, prompting callers for the location they want to be directed to, then transferring those callers to the appropriate extension.
The Interalia XMU+ purchased by Dornan Engineering has been supplied with 8 ports.
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The XMU+ announcement and call processing system from Interalia Communication is helping Essex Magistrates Court consolidate its core support functions.
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NHS Trust's improve the efficiency of its IT Help Desk through the installation of an Interalia XMU+ and Frontline telecommunication system.
A stand-alone unit, it fills the gap between the simple passive announcer and voice-mail or IVR systems.
Delivering call processing, Audiotext and music/messaging-on-hold, the XMU is compatible with all major telephone systems and is easy to install and operate.
"Over the course of the project, I found Interalia's personnel to be most professional and helpful and would most certainly recommend using the Interalia XMU+ again on future projects", says Fiona Fitzgerald, Electrical Project Engineer at Dornan Engineering.
Due to a combination of changes in EU and Irish Electricity legislation, the decision was made in 2000 to replace all existing ESB peat-burning power stations with two new, environmentally friendly plants at Lough Ree located on the east bank of the River Shannon and at West Offlay at Shannonbridge.
The power stations took two years to complete and represents an investment of some 440m by EBS Power Generation.
The XMU offers numerous highly developed features.
It enables companies to create a time-and-date stamp that automatically activates messages for holidays and prescheduled events up to one year in advance.
The system can in addition play a specific message during peak hours to alert callers of extended waiting times or indicate when their call will be answered.
Offering between 1 to 63 port systems and from 2 minutes to 2 hours recording time, the XMU is one of the most advanced announcement/call processing systems available today.
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