Move to new premises signals growth

An IRIS Enterprise Software product story

Edited by the Buildingtalk editorial team Oct 15, 2007

IRIS Enterprise Software, developers of the award winning Exchequer accounting and business product, have moved to new and prestigious office premises in Bournemouth.

The move signals the scope for further expansion and it has coincided with a new and technologically advanced customer support system being installed which comprises of a combination of on-demand telephone support, web support and e-mail support.

A skills based routing mechanism allows the incoming calls to be routed to the most appropriate product specialist and already there is an appreciable reduction in response times.

In the first two weeks of operation, statistics show a 22% improvement in speed of response.

This system is just one of the company's new measures to further enhance the quality of its'customer care which is consistently identified as a benchmark within the accounting software industry, scoring top ratings in user surveys.

Over the last 2 years, IRIS Enterprise Software has more than doubled in terms of staff numbers and now has a workforce of over 100.

Buoyed by the continued growth of sales and an expanding product portfolio, the decision was taken to move to the purpose built facilities with a very central position in Bournemouth town centre.

The company had been based at Wootton Grange since 1998.

One of the advantages of the move is a new customer / staff training suite to facilitate IRIS' continued investment in its staff knowledge.

The new space also boasts high tech conference and meeting facilities.

Stuart Dawson, Managing Director, commented: "Over the last two years, since becoming part of IRIS, we have been able to focus on building a strong team and enhancing our RandD capabilities".

"We are now seeing the hard work coming to fruition in a series of product updates which will ensure that Exchequer continues to lead the field both in terms of functionality and for the quality of its customer support".

"The move will allow us the capacity to further expand the business.".