Integral UK reports sector-leading growth

Latest annual report and accounts underlines its position as Britain's largest and fastest growing independent provider of nationwide property maintenance services.

Turnover increased by GBP15m (11%) to GBP147m, with profit rising 31% to GBP7.2m.

The company's five-year trading figures reveal year-on-year record increases, with turnover growing from GBP80m and profits of less than GBP2m in 2003.

With a balance sheet now showing net assets of more than GBP15m (up from GBP14m last year), the company sustained its strong cash position, with a net inflow of GBP8.1 million.

Forward orders are also at record levels, including GBP175 million in secure PFI contracts.

While much of Integral's growth arose from winning new customers and delivering new services, the company also maintained its industry-leading retention of existing customers (85%).

Customer growth meant that Integral expanded its workforce by 9% to 2,500, which now includes more than 1,200 directly employed mobile technicians, located in every postcode to provide rapid response nationwide.

Having arranged a profitable exit for their venture capital shareholder, just eighteen months after the Management Buyout (MBO) of the business from Staveley Industries, ownership is now wholly vested in Integral's management team.

According to Managing Director, Bryan Glastonbury: "This ensures that we can focus our attention on long term planning for Integral's services and continued growth, backed by a strong balance sheet".

Other highlights of Integral's latest annual report include:.

* Investment in converting one of the UK's largest mobile maintenance fleets to low-emission vehicles - three years ahead of requirement.

* Investment in IT and customer service call-centre resources to ensure fastest response times and advanced systems for customer reporting.

* Investment in training and safety equipment to achieve a further 20% reduction in reportable accidents.

* Strong revenue contributions from new business streams, including the Fire Division, the Energy Management and Controls Division, the Interiors and Shop-fitting Division, and a blue-collar recruitment agency to support Integral's policy of directly employing skilled technicians.

"Our 2007 results underline the success of our three-point business plan, geared to delivering the best and most cost-efficient pro-active property maintenance services".

"We are committed to providing a one-stop-shop maintenance solution, managing a directly employed workforce of skilled people located close to our customers' properties, to ensure fastest response times and first-visit-fix capability", said Mr Glastonbury.

"We are very clear about our role: Integral is not a facilities management company - we are dedicated to providing all the maintenance services that facilities management companies and in-house FM departments need", he added.

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