Product category:
Materials Handling
News Release from: Kubota (UK)
Edited by the Buildingtalk Editorial
Team on 21 April 2006
Leach Lewis plant gains Kubota service
awards
Leach Lewis Plant, have been rated as offering the best levels of service out of almost 100 outlets selling Kubota products across the UK.
The Waltham Cross and Oxford depots of Kubota Construction Equipment dealer, Leach Lewis Plant, have been rated as offering the best levels of service out of almost 100 outlets selling Kubota products across the UK They received two of the ten Gold awards presented as part of the Kubota Dealer Service Award scheme
This article was originally published on Buildingtalk on 27 Apr 2005 at 8.00am (UK)
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It covers dealers who sell products from all three Kubota UK divisions: Construction Equipment, Engines, and Tractors and Groundcare.
Five of the top ten awards went to Kubota mini excavator dealers.
The other Gold recipients were BTE Plant Sales of Markfield, Leicester; Lister Wilder of Reading; and MST of Tiverton, Devon.
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Leach Lewis Plant, which is one of the world's largest Kubota mini excavator dealerships, also picked up a Silver award for its newly-opened Sevenoaks depot.
Said the company's managing director, Peter Sayers: "Leach Lewis is delighted to be recognised as providers of the best Kubota customer care support in the UK, having invested heavily in our service and parts operations in the last three years".
""Our group service manager Colin Sherwood and his teams at Waltham Cross, Oxford and Sevenoaks were determined to win Gold dealer status, as Kubota is such an important part of our business.
Our goal now is to ensure that as we increase our sales of Kubota minis, we continue to provide customer support at the very highest level".
Each of the 91 depots operated by the 130 dealers, covering Kubota's three product divisions, were thoroughly assessed by Kubota regional service representatives".
"It included all 30 branches operated by Kubota's 23 Construction Equipment division dealers".
"Depots were rated on four criteria; their service facilities, the results of a customer satisfaction survey, their participation in technical training and their response to service issues in the field".
"Said Keith Miller, Kubota UK's deputy service manager: "The objective of the award scheme is to assist each dealer to improve its service department so as to enhance customer perception, service support and customer satisfaction".
"In a highly competitive market place it is vital to offer added value to the product being sold by offering 'best-in-industry' after-sales support through dealer service excellence".
He said that all ten Gold award winners, including those selling mini excavators, worked extremely hard to achieve the award".
"They made the necessary improvements to their facilities, tooling and product expertise and proved their commitment to customer service support and satisfaction".
Service personnel from the ten top depots will fly out to Japan in September to receive their awards from the worldwide head of Kubota Service.
They will visit Kubota's construction equipment, engine and tractor manufacturing facilities, tour the service parts operation and visit a Japanese dealer.
As the UK, European and world market leader, Kubota provides the largest range of mini excavators available with 17 base machines spanning the weight range from 850kg up to 8 tonne, and including the widest choice of zero tail swing mini excavators from one manufacturer.
Kubota mini excavators have a legendary reputation for quality, performance, reliability and excellent resale values and their versatility makes them the ideal tool for many different applications and end-users, from civil engineering to landscaping and plant hire companies to owner operators.
The only mini excavators with a unique 'ANTI-THEFT' key system fitted as standard, they are supported by a nationwide network of specialist appointed dealers across the UK and Ireland, together with Kubota's own dedicated sales, parts and service teams.
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