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Business Software
News Release from: Mardak | Subject: Trilectric case study
Edited by the Buildingtalk Editorial
Team on 15 May 2007
Mardak - Trilectric case study
Trilectric knew they had to find a replacement software solution and wanted a package that would offer 100% accuracy and 100% reliability.
Created in 1961, Trilectric have been providing a quality engineering service for over 40 years They specialise in designing, building and maintaining electrical installations throughout the United Kingdom
This article was originally published on Buildingtalk on 22 Nov 2007 at 8.00am (UK)
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In the last ten to fifteen years, Trilectric have grown dramatically and now employ 150 staff.
They have built on their reputation as a brand leader in the construction industry, increasing their turnover by 500%.
Trilectric put their success down to their strong focus on quality, service and engineering excellence.
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The company enjoys regular repeat business from their clients - a sure sign of customer satisfaction.
They have carried out work for many major brands including BP, Nestle, the Football Association (new Head Quarters in Soho Square) and T- Mobile (Head Quarters in Hatfield) as well as working in many notable London offices such as the BT Tower, Canary Wharf and the Gherkin.
Trilectric have many years experience using accounting software packages.
Historically the company successfully worked with MICABuild for 14 years before having to change suppliers as support was being discontinued.
The following four years proved to be a real headache for Trilectric with their accounting software.
The company attempted to set up two different packages, both were trialled and both failed to be adaptable enough for their business.
The shortcomings of these packages included lack of flexibility to adapt the product to fit their requirements, unfulfilled promises regarding the software capabilities and endless bugs causing problems.
Trilectric knew they had to find a replacement software solution and wanted a package that would offer 100% accuracy and 100% reliability.
However they were apprehensive about the magnitude of the task following their two previous attempts.
Trilectric were already familiar with many of the team at Mardak (they had been key personnel in the creation of MICABuild), as they had been happy with the product, service and the support from MICABuild, they were confident that with many of the same personnel in place, Mardak would be offering a good solution.
After a meeting with Martin Woolger, Director of Mardak, to discuss their requirements, the decision was made to proceed with Mardak Construction Accounts and purchase a 5 user system; the company have never looked back! Jeff Harrison, Financial and Commercial Director of Trilectric, commented, "From the outset, the team at Mardak and in particular our Project Manager for the migration and installation process, took the time to understand exactly what we required from the software".
"Previous suppliers had expected us to adapt and compromise our accounts to suit their package, however with the flexibility of Mardak we have not had to compromise on any part of our wish list." Trilectric decided to "go live" on 1st January 2007, to coincide with their year end date of 31st December 2006.
Following a successful test run of live data in November, the process of installation and migration "ran seamlessly" according to Jeff Harrison.
Included in the contract were 5 days of training on Mardak Construction Accounts and they found this more than sufficient to be up and running on the software.
"The training process was really refreshing! I've always looked for three key requirements from a trainer, (i) to understand the product, (ii) to understand our requirements from the product and (iii) to be enthusiastic".
"This has been the first time I have experienced a company offering all three! Our trainer quickly understood what we needed from the software and we were able to adapt the training to suit all of our users' needs".
"He was genuinely enthusiastic and excited to be working with the package and had an extremely thorough understanding of the software".
"Like all the staff at Mardak he took a genuine interest in our company and ensured that we were happy every step of the way." Trilectric are now enjoying working with a fully functional and reliable accounting package, something they have not been able to do for years.
Steve Hudson, Finance Manager, commented, "Like many companies we have limited resources, finally we are able to devote more time to developing our business, rather than dealing with constant bugs and obstacles the previous systems posed us".
"The time it saves us in the office is extremely valuable and it puts into perspective just how difficult and demanding of our resources the previous software had been, in particular facilities such as the cheque runs are so much quicker now".
"We have also received nothing but positive comments from our staff using the product, features such as the excellent enquiry screens with quick and easy drill down enquiries and reports have proved extremely effective in helping us to run our business".
"As we are a recent live client, we have not had to call on the services of the support team a great deal, however when we have, we are able to speak directly to a "human being", not only that, but ones who are well informed, efficient and extremely helpful".
"Any queries or problems have been dealt with promptly and effectively - what more could we ask for? The whole process of moving to Mardak has been a much easier and more relaxed process than we ever anticipated! Our experience of Mardak Construction Accounts is that it is an excellent product supported by an excellent and professional management team." Mardak Construction Accounts has been designed specifically for the construction and allied Industries.
Packages are available to suit single site companies through to multi site international organisations.
As well as a highly functional, user friendly system, we offer unrivalled customer service and product support.
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