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Building Trade Associations and Institutes
News Release from: NHBC | Subject: Managing Customer Service Course
Edited by the Buildingtalk Editorial
Team on 25 March 2008
NHBC Managing Customer Service Course
NHBC's one-day 'Managing Customer Service' course highlights ways to create, develop and retain a positive customer service culture.
A Culture of Customer Service With the hardening market in house building following problems with mortgage lenders in the UK and abroad, the need for the industry to continue to focus on improving levels of customer satisfaction has never been greater
This article was originally published on Buildingtalk on 29 Oct 2007 at 8.00am (UK)
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NHBC Managing Customer Service Course
NHBC Managing Customer Service Course is specifically designed to help managers in house building companies ensure that customer service is central to their strategy.
Customer expectations have steadily increased in recent years and meeting these expectations in an competitive market can be the difference between success and failure.
NHBC's Training Manager, Rob Lockey said: "It is essential that house builders are equipped with the knowledge to enable them to implement an effective and successful customer service strategy".
"NHBC's one-day 'Managing Customer Service' course highlights ways to create, develop and retain a customer service culture, which will enable all employees to have a positive impact on customer service".
This course offers the opportunity to network with other industry practitioners with experienced NHBC staff offering advice and guidance throughout the day.
Places are available for delegates to attend the course at the following dates at the following locations:.
Falkirk - 3 June.
Bradford - 4 June.
Birmingham - 17 June.
Bristol - 18 June.
Milton Keynes - 24 June.
Dartford - 1 July.
For more information on NHBC's open courses, including 'Managing Customer Service', please call 0844 633 1000 and ask for 'training', or e-mail training@nhbc.co.uk.
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