Product category:
Lifts and Stairlifts
News Release from: Pickerings Lifts Europe
Edited by the Buildingtalk Editorial
Team on 03 June 2005
Pickerings Lifts maintenance and support
service
In response to growing market demand and following a major review and rebranding of its service offering, Pickerings Lifts has enhanced its maintenance and support programme.
In response to growing market demand and following a major review and rebranding of its service offering, Pickerings Lifts has enhanced its maintenance and support programme, with the goal of offering best-in-class service in the UK lift industry This development builds on Pickerings' recent success in securing its biggest ever national maintenance and support contract with a leading financial services provider
This article was originally published on Buildingtalk on 1 Feb 2006 at 8.00am (UK)
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The UK's leading independent specialist in lift design, manufacture, installation and service, Pickerings Lifts has boosted the customer support team as part of its enhanced partnership approach to service delivery.
It has appointed a new sales manager with particular responsibility for tailoring the Pickerings offering to client need: in addition, the company has doubled the size of its dedicated maintenance and support key accounts team, offering unrivalled consultancy and project management expertise.
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Leading independent lift manufacturer, Pickerings Lifts has significantly extended the range of interior designs available for its complete range of passenger lifts.
"We have built an enviable reputation over many years and our high level of customer retention is tribute to our honest commitment to customer service," says Simon Mitchell, marketing manager, Pickerings Lifts.
"At the same time, we continue to work hard to improve our service quality, for example in the areas of engineering and service management".
Pickerings Lifts has invested heavily in the development of its national IT network.
As a result, its service management systems provide seamless integration with customers' own IT infrastructures, together with real-time management information to optimise the efficient operation of customers' lifts, at the same time minimising repair costs.
National coverage, local service.
In addition, the company recently opened a new South West regional office in Bristol and is expanding its nationwide network of engineers providing 24 hour, 365 day breakdown, emergency breakdown and maintenance support.
Pickerings Lifts recognises that such change is essential if it is to maintain and improve service delivery, in a market in which increased demand for innovation and delivery quality is reflected in the growth of KPI-based service contracts.
And, as part of its focus on service improvement, the company has expanded the marketing team in order to monitor and feed back customer response into Pickerings' product and service development programmes.
"We combine the systems and round-the-clock technical support of a major multi-national company with the flexibility, cost effectiveness and strength of customer relationships typified by smaller, local service providers," believes Mitchell.
"In improving our service offering in this way, our goal is simple: to provide customers with a comprehensive, personalised and high quality, 'end-to-end' lift solution.".
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