Safetell service division strengthens coverage

Safetell Service Division which provides a fast and efficient after-sales support for Safetell security products, has now extended its service team capabilities to cover 3rd party systems.

These include rising and moving screens, cash management machines, CCTV, locks, access control and more.

An advantage over most other companies only servicing their own products, Safetell Service is backing up its 24/7 nationwide coverage with a UK-based customer support call centre having a dedicated SafeCall hotline.

A range of maintenance and support programmes is offered tailored to user needs, running from affordable telephone support and call-out repairs, to multi-site visits and a national emergency response time within 4 hours.

This real-world service flexibility was exemplified when Safetell was recently asked by a major bank if they could provide a full service and repair support programme for all their flip-top tills in 400 branches throughout the UK starting "immediately".

Within just seven days Safetell had all the necessary support structure, stock and systems in place and began a full service schedule that they could 'bank on'.

"Normally such jobs would have had lead times of a couple of weeks with surveys, quotes and approvals," explained Safetell Service Manager Dave Watkins, "but when we get a call like this we pull out all the stops.

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