A New Focus For Saint-Gobain Pipelines

Dedicated teams of external and internal sales personnel have been developed for handling water company, distributor and contractor customers.

"A new focus on customers and how we deal with them," is how Nick Shanks of Saint-Gobain Pipelines describes major changes in the company's Water and Sewer Business Unit.

Dedicated teams of external and internal sales personnel from Customer Service Team to Director level, have been developed for handling water company, distributor and contractor customers, in the sale of the company's market leading pipes, fittings, valves and couplings and adaptors ranges.

"We have recognised how much the market has changed in recent years and we have responded to it," adds Commercial Director Nick Shanks.

"The traditional routes to market have altered significantly with a greater emphasis on distributors and the contractor.

We realised that our external and internal sales structure needed to change to meet the demands of the market.

"As a result we have set up teams led by dedicated Sales Directors - one for utilities and another for distributors.

We also have a new Commercial Manager to support our activity." Adds Nick Shanks: "Internally we have made some significant changes, with teams now working solely on either utility or distributor customers.

Under the leadership of Customer Services Manager Rance Noon, we are also implementing a programme with our internal sales team to deliver a higher level of customer service, improve working with our external sales team and become more proactive.".

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