Product category:
Structural Fixings and Fasteners
News Release from: SFS intec
Edited by the Buildingtalk Editorial
Team on 28 February 2005
SFS intec delivers excellence on
deliveries
SFS intec's latest delivery performance figures show a near perfect record on meeting customer delivery deadlines.
SFS intec's latest delivery performance figures show a near perfect record on meeting customer delivery deadlines, affirming the world's leading window fastener and door hinge manufacturer's commitment to service excellence Despite customers often citing delivery let-downs as a major and usually costly headache, few fastener and hinge manufacturers and distributors have the logistics expertise and technological backing of SFS intec
This article was originally published on Buildingtalk on 11 Mar 2004 at 8.00am (UK)
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This has resulted in the Leeds based company delivering its fasteners and hinges when it says it will on an average of 99.5% of occasions - in some months it scores 100%.
"As far as we know, this is a first - no other fastener manufacturer or supplier openly publishes their delivery statistics," says Mick Maddison, customer service manager for SFS intec.
"For us, timely deliveries are absolutely vital to the success of our customers' businesses as we understand the huge cost and disruption brought when a supplier lets you down.
One of our customers in the construction industry estimates that running out of fasteners would cost their business up to GDP 3,000 per hour.
When this sort of money is at stake, why risk buying from a supplier who cannot offer assurances on delivery for the sake of saving a tiny amount on the unit cost?".
With its global manufacturing operation and capacity, Swiss-based SFS intec has invested significantly in the past four years to develop a technologically advanced logistics management system which enables it to deliver these superior standards.
In a highly competitive market, this technology is helping to guarantee continuity of supply for window and door makers, in turn providing an added assurance that they can fulfil long term partnering contracts.
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