Sontay improves customer service offering

Sontay new on-line order tracking feature, an auto-update initiative designed to improve project management and information-flow for customers, and an enhanced website.

Sontay, the market leader in control peripheral products, has announced its latest service improvements with a new on-line order tracking feature, an auto-update initiative designed to improve project management and information-flow for customers, and an enhanced website.

Developed in direct response to customer feedback, Sontay's new order tracking service automatically notifies customers of order dispatches via email when using its courier service providers.

It then allows real time tracking of parcels and offers site delivery monitoring allowing customers to monitor and co-ordinate delivery timings and site visits more easily.

Options include setting a primary email address for all dispatches, aimed at purchasing staff, and a specific order notification facility, ideal for informing project managers or site engineers.

In another development, Sontay now provides a series of auto updates from its redeveloped website.

By simply registering on-line, customers can receive the latest product information direct from Sontay, ensuring they have the latest datasheets, product news and application tips available.

Sontay's website is a 'one-stop-shop' for all building measurement and control peripherals.

A vibrant, new look is coupled with simplified, colour coded, product selection making the website extremely user friendly and helping to ensure accurate product specification.

"We are delighted to offer these additional benefits to our customers through our updated website" said Stuart McSorley, director for Sontay.

"By enabling order tracking and details to be accessed electronically results in a clearer, easier ordering process".

"Additionally, supplying up-to-the-minute product and application data, ensures that, when it comes to control peripheral products, Sontay customers will be the best informed in the business".

Sontay produces the most comprehensive control peripherals offering to the UK building services market.

Sontay products are renowned for their accuracy, reliability and discrete appearance and are used by many of the market leaders in the worldwide building controls industry.

Their products and control solutions help improve building management system performance, reduce energy and maintenance costs and increase occupant comfort levels.

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