Product category:
Electrical Services
News Release from: Tyco Electronics/AMP NETCONNECT Division | Subject: Category 6 network cabling system
Edited by the Buildingtalk Editorial
Team on 16 December 2004
Category 6 network cabling system
Tyco Electronics cabling system delivers seamless integration in EDF Energy's new Exeter customer contact centre
A Category 6 network cabling system supplied by the AMP NETCONNECT Unit of Tyco Electronics forms the key communications infrastructure for voice and data in a new customer service centre for EDF Energy, one of the largest energy utilities in the United Kingdom The cabling system, with over 6000 outlets serving almost 1000 seats, has proved a key factor in enabling EDF Energy to make a seamless transition to the new centre at Gadeon House in Exeter
This article was originally published on Buildingtalk on 16 Feb 2007 at 8.00am (UK)
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The success of the project has led to Exeter becoming the benchmark for future EDF Energy projects.
EDF Energy, which was formed in 2003 following the merger of London Electricity and the Seeboard Group of companies including the SWEB brand, uses Gadeon House as its main customer contact centre for two key functions: the maintenance and support of its major business customers throughout the UK, and the debt recovery function for its residential and small business divisions.
The reorganisation that followed the acquisition and merger of London Electricity and Seeboard meant that the company had outgrown its previous Exeter offices, necessitating the move to Gadeon House.
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The pattern of the business had also changed, since the incorporation of the debt recovery operations created a significantly different business model from the traditional call centre, with as many outgoing calls as incoming ones.
Clearly, the communications infrastructure was going to play a major part in the development of the new centre, and Steve Carter, the in-house project manager at EDF Energy, decided at an early stage that Category 6 cabling was the most appropriate choice.
'In addition to the obvious benefits of standardisation, it combines simplicity and flexibility', he comments: 'and the fact that the system follows a repetitive pattern makes installation straightforward and errors easy to spot.' Once this decision was made, EDF Energy embarked on a detailed evaluation process in order to select the final supplier.
Tyco Electronics' excellent track record in supplying successful systems to London Electricity and Seeboard played a major part in ensuring that the contract was secured.
Post-project training, on-site technical support and the security of the standard 25-year warranty were other key elements in the decision.
'Tyco Electronics invested a lot of time in ensuring a successful installation', says Steve Carter, EDF Energy product manager: 'Essentially, we worked together as a team with their engineers, and the whole process went through without a single hitch.' Tyco Electronics worked closely with the main cabling contractor, Electrocom, and the whole installation was undertaken between May and October 2003.
The new building came fully on line on the 13th December 2003.
The system involves 6500 outlets and three communications rooms, each with two feeder risers to ensure reliability.
PCB-based patch panels were used to provide ease of termination without compromising reliability.
Particular emphasis has been put on keeping the system 'tidy', with no external wiring and all the cabling neatly arranged within the communications cabinets. Request a free brochure from Tyco Electronics/AMP NETCONNECT Division ...
'We are highly delighted to have played a key role in this prestigious project', says Roy Doré, project sales manager with Tyco Electronics' AMP NETCONNECT business unit: 'This is a classic example of supplier and client working together as a team to achieve a mutually satisfactory result.' 'The relationship between Tyco Electronics and EDF Energy has not stopped with the completion of the installation', he adds: 'since Tyco Electronics is continuing to provide support and ongoing training to EDF Energy staff.'.
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