Product category:
Access Control, Door Entry Systems
News Release from: TDSi
Edited by the Buildingtalk Editorial
Team on 22 August 2006
TDSi leads the way on customer care
standards
TDSi, a leading UK access control manufacturer specialising in integrated security solutions, has officially released its Customer Care Policy.
TDSi, a leading UK access control manufacturer specialising in integrated security solutions, has officially released its Customer Care Policy This policy can be viewed on TDSi's newly designed website
This article was originally published on Buildingtalk on 14 Jun 2006 at 8.00am (UK)
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TDSi has worked extremely hard over the past 12 months to improve their customer care by setting clear standards of service to regularly review and improve its performance.
Since the official release of its Customer Care policy, TDSi has continued to listen to customer's requirements and has delivered on them time after time.
Jo Nash from Norbain recently commended TDSi for their helpful and speedy response to a customer's requirements.
Jo praised TDSi's customer service "I have had the pleasure of dealing with Jody in TDSi's Sales department, she went above and beyond the call of duty to get a part delivered to one of my customers for next day delivery".
"This was even after TDSi's official cut off time".
"I look forward to dealing with TDSi again".
TDSi prides itself on giving all its customers the best possible service.
This includes an excellent multi-lingual customer support team, training services, next day delivery on urgent items, comprehensive product warranty and a 30-day returns guarantee.
TDSi has redeveloped its website to complement their excellent customer service.
The new website boasts an array of support facilities at your fingertips, from free software downloads to up-to-date product/company news and technical tips.
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