Putting the value back into services engineering

The Smith Group is a multi-faceted mechanical and electrical engineering company. Each contract, regardless of size, is personally handled with the utmost in dedication and care.

Smith Group, Putting the value back into services engineering.

Key attributes of the Smith Group.

Customer Focus: Founded in 1958 as a family-owned business, the Smith Group was established to provide efficient, reliable engineering solutions without sacrificing quality service.

Our company growth over the years can be directly attributed to these founding principles, evident in commendations from many of our long-standing customers.

Today the Smith Group is a multi-faceted mechanical and electrical engineering company, employing over 250 staff across a range of engineering disciplines.

However, our original philosophy remains and each contract, regardless of size, is personally handled with the utmost in dedication and care.

Quality Assurance: Quality and precision are crucial in engineering and we apply the same principles to our business and procedures.

The Smith Group has held ISO 9001 registration since 1992 and this underpins our entire Quality Management System.

Regardless, our systems are subject to regular review and sustain internal and external audits.

This up-keep of our quality standard is an on going commitment and over the years we have earned the recognition of a number of quality accreditations such as NICEIC, HVCA, Corgi, IIP and Constructionline.

Value Engineering: The Smith Group owes much of its reputation to its efforts in Value Engineering.

Our approach is to constantly assess alternative design and implementation solutions with the primary aim of maintaining or enhancing results whilst reducing Life Cycle costs.

The Smith Group take great care that every step of the process is geared towards obtaining a result that increases the return on investment or value for the client.

This approach often has ecological benefits for the client by introducing concepts that limit the use of fossil fuels, conserve energy and wherever possible involve the regeneration or recycling of resources.

Health and Safety: The Smith Group believes that the pursuit of high standards of health, safety and welfare are an integral part of efficient and effective management.

To this end, the Company's Health and Safety Management System is fully documented, implemented and maintained and is subject to regular review.

The Company is committed to the provision of a totally safe working environment for our employees, clients and others and all work activities are carried out by adherence to all applicable Health and Safety Regulations.

As a reward for the efforts we have made in health and safety on site we have been awarded a National Safety Award commendation from the British Safety Council.

Design Development: The Smith Group philosophy is to provide an end-to-end solution for MandE Services, with Design Development being absolutely key to the success of the project.

Where a project requires in-depth solutions, the Smith Group has an integrated design team with extensive project experience covering all aspects of MandE works.

Supply Chain Management: Our Quality Management System extends to encompass our partners and suppliers and the Smith Group endeavours to ensure compliance from all parties involved in the final solution.

Effective supply chain management also forms a core part of our Value Engineering ethos and, in our experience, often has a significant impact on the bottom line for customers.

Partnering Ethos: The Smith Group approaches every client project with 'partnership' in mind.

This is because we prefer to have full and open consultations and inform clients through every step of the development process.

Over the years we have developed strong relationships with many client companies, from a wide range of industries, to deliver consistent engineering solutions on a nationwide level.

Planned and Reactive Maintenance: As part of the total solution, the Smith Group provide the full range of both planned and reactive maintenance and support options.

Tailor-made to clients' requirements, our maintenance programmes are geared towards reducing long-term reactive maintenance expenditure by introducing regular proactive inspection and testing visits.

In our experience, this method increases equipment and personnel effectiveness, production levels and profitability whilst ultimately lowering costs.

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