Product category:
Hardware
News Release from: Touchpaper | Subject: IT Service Management (ITSM) Solution
Edited by the Buildingtalk Editorial
Team on 03 October 2005
Touchpaper for Scandinavian building
company
Bravida in Denmark deploys IT Service Management (ITSM) Solution from Touchpaper to improve help desk service.
Bravida in Denmark, Scandinavia's leading building and installation services company, has deployed Touchpaper's IT Service Management (ITSM) solution to improve the efficiency of its help desk service Touchpaper HelpDesk, the core of Touchpaper's ITSM solution, has been selected for its incident, configuration and problem management capabilities to deliver enhanced support to more than 600 IT users at the company's head office in Denmark
This article was originally published on Buildingtalk on 26 Nov 2003 at 8.00am (UK)
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Touchpaper's ITIL-compliant software will provide Bravida's 19-strong IT department with a central record of all incidents, problems and issues, enabling them to have access to valuable information about the performance of their IT infrastructure.
They can then use this information to make the necessary adjustments to the service and availability of their systems, and subsequently accelerate problem resolution.
Bravida purchased the Touchpaper solution through Touchpaper's reseller in Denmark, IT Quality A/S.
Christian R Holm, CIO of Bravida, gave his reasons for selecting Touchpaper to replace their previous Remedy solution: "We chose Touchpaper because of its highly configurable work flow functionality, where the analyst is led through a number of predefined steps in the resolution of an incident".
"Another important criteria for Bravida was Touchpaper's standard integration with both Microsoft Active Directory and Novell NDS that co-exist in our IT-environment".
Graham Ridgway, CEO of Touchpaper, said: "By providing its staff with superior IT support, Bravida can deliver excellent customer service to its customers throughout Denmark, Sweden and Norway".
"We believe our software gives Bravida the flexiblility and functionality they need to develop a best-of-breed IT help desk facility.".
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