Product category:
Construction companies
News Release from: Tube Lines
Edited by the Buildingtalk Editorial
Team on 26 February 2008
Tube Lines quarterly performance report
online
Tube Lines has published its performance report for quarter three 2007/8.
Overview Tube Lines was ahead of target on its availability measure (lost customer hours) during quarter 3, continuing a positive trend in reducing delays to passengers Overall reliability for the year to date is ahead of target
This article was originally published on Buildingtalk on 22 Nov 2007 at 8.00am (UK)
Related stories
Tube Lines milestone coincides with museum opening
Construction of eco-friendly Northern Line Control Centre completed.
Acton Town station enhanced refurbishment works
Tube Lines is refurbishing Acton Town station as part of its station upgrade programme for 2007-8.
Comparing the same quarters this year and last, the number of incidents causing delay was reduced by 14%.
The ambience score was significantly improved on the previous quarter by 1.52 points although the target was narrowly missed by 0.04 points.
This improvement was brought about primarily by enhancing train litter cleaning regimes to remove discarded free newspapers and by introducing further graffiti-countering measures.
Significant ambience improvements have been made to the Northern line fleet by upgrading the seat covers, installing brighter lights and using an improved floor cleaning product.
Ambience is measured using a mystery shopper survey which does not yet provide us with sufficient detail to allow us to identify which aspects have deteriorated nor which have improved.
We are discussing with London Underground how to address this.
Fault rectification service points were better than target; however the target for facilities service points was narrowly missed.
To reduce the number of station faults there will be closer working with third party maintainers going forward.
Capital expenditure for the quarter was ahead of plan at GBP125m, compared to a forecast of GBP110m as a result of a number of influences, primarily due to the stations programme being advanced ahead of plan.
Excellent progress was made with the station upgrade programme with 'Beneficial Use' being achieved on four stations this quarter.
Work on the line upgrades continues; during this quarter a further nine trains were fitted with the new signalling equipment taking the total completed to date to 20.
This quarter also saw Tube Lines awarded contracts to provide step free access at five stations across its three lines.
The employee lost time injury rate continues to improve and is well below the industry standard for infrastructure maintenance companies.
There were 28 zero delays days over the quarter compared to 24 in the previous quarter.
• Tube Lines: contact details and other news
• Email this article to a colleague
• Register for the free Buildingtalk email newsletter
• Buildingtalk Home Page
Search the Pro-Talk network of sites
