Product category:
Bricks, Blocks and Lintels
News Release from: Wienerberger
Edited by the Buildingtalk Editorial
Team on 04 July 2008
Wienerberger new customer friendly
ordering system
Leading brick manufacturer, Wienerberger has introduced a new ordering system to further improve customer service.
The fax-to-email system means lower rate calls for customers and an almost unlimited capacity for faxes This means customers should experience problem-free ordering when purchasing Wienerberger's extensive range of high quality, environmentally friendly building products
This article was originally published on Buildingtalk on 19 Feb 2008 at 8.00am (UK)
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The new system also ensures that any fax sent will be traceable, guaranteeing that no order will be lost.
Mark Morris, sales and marketing director for Wienerberger UK, comments: "Offering efficient and reliable customer service is something we pride ourselves on and the implementation of fax-to-email at Wienerberger means that we can further enhance our commitment to our customers".
"Communication is key and never more so when it comes to ordering efficiently".
Mark adds; "Our factories strive to ensure that their processes are as environmentally responsible as possible and the new fax-to-email system means that our offices can also improve on their eco-friendliness by using less paper in the ordering process".
Customer relationships have also benefited recently from a number of successful open days around the country.
Wienerberger offered the chance for customers to find out more about the company's new Aquata sustainable urban drainage system (SUDS).
Manufactured using natural clay, Aquata enables the control of storm water at its source, rather than directly into the drainage system, helping to prevent flash flooding in high risk areas.
SUDS can also be linked to grey water recycling systems, further evidence of Wienerberger's commitment to environmentally friendly practices.
"Our open days were a great success nationwide," adds Mark.
"We're extremely glad that we can continue to advance our relationships with customers and offer accurate advice alongside our top quality products.".
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