REHAU’s Area Sales Manager for the North West for REHAU Windows Solutions, Matt Janicki, is using his extensive experience to provide top customer support.
Matt first joined the industry as a REHAU PVC fabricator in 2005 and has since worked as an order processor, in accounts, on the factory floor, in marketing and now sales.
He comments: “This experience has helped me in many ways – not only do I know the products inside out, but I also understand the day to day issues faced by my customers. The everyday things that businesses are dealing with, machinery faults, staff shortages, all of this was what I dealt with in the past and that really helps. On top of that I also know how to speak to the end user and what they need to know about the product, which is an additional help.”
Matt put his experience and practical skills to the test when a customer expressed some concern about a profile. Matt explained: “I suspected it to be a problem with the machine so I took my tie off and within half an hour it was working much better. I recommended a full service with one of my contacts and since then there has been no problem at all.”
In addition, Matt has also been using his experience to suggest ways to target potential customers.
Matt concludes: “We not only invest in gaining knowledge within the team but we share that with our customers. This push to always expand our knowledge and continually innovate is a huge motivation for me as part of the team here.”
Contact:
REHAU
Hill Court,
Walford,
Ross on Wye,
Herefordshire,
HR9 5QN
Email address: [email protected]
Tel: 01989 72600
Embedding sustainability within any organisation requires a broad, strategic perspective. Scrutiny should include the physical infrastructure itself: According to the IEA, buildings consume around 30% of global energy*. ASSA ABLOY has more…
Posted in Access Control & Door Entry Systems, Architectural Ironmongery, Articles, Building Industry News, Building Products & Structures, Building Regulations & Accreditations, Building Services, Case Studies, Doors, Facility Management & Building Services, Information Technology, Research & Materials Testing, Retrofit & Renovation, Security and Fire Protection, Sustainability & Energy Efficiency, Video of the WeekDespite one of the wettest starts to the year on record, customers are starting to plan for brighter days with HydroPro Garden Paint from HMG Paints.
Posted in Articles, Building Industry News, Building Products & Structures, Garden, Innovations & New Products, Paints, Paints, Coatings & Finishes, Restoration & Refurbishment, Retrofit & Renovation, Site Preparation, Sustainability & Energy Efficiency, Waste Management & RecyclingAbloy UK is set to unveil its latest line-up of access control systems at The Security Event 2024, welcoming guests to explore its cutting-edge electromechanical and digital solutions on stand 5/F50.
Posted in Access Control & Door Entry Systems, Architectural Ironmongery, Articles, Building Industry Events, Building Industry News, Building Products & Structures, Building Services, Doors, Exhibitions and Conferences, Facility Management & Building Services, Health & Safety, Information Technology, Retrofit & Renovation, Security and Fire ProtectionIn times of emergency, you’re in safe hands with Strand Hardware. Although there are many considerations for building specification, few decisions can be as critical as selecting the right emergency exit/panic hardware.
Posted in Access Control & Door Entry Systems, Architectural Ironmongery, Articles, Building Industry News, Building Products & Structures, Building Services, Doors, Facility Management & Building Services, Health & Safety, Restoration & Refurbishment, Retrofit & Renovation, Security and Fire Protection