Specialists appointed by FENSA to explore grey market

  • 18 Sep 2018

FENSA, the largest and longest established Competent Person Scheme (CPS) within the replacement window and door industry, has announced it has appointed CMDi – built environment brand specialists, to explore the ‘grey’ market.

The scale and form of the ‘grey’ market is one the construction industry’s biggest unknowns, but is a recurring issue for many installers who are doing everything lawfully, only to find ‘competitors’ exist who are winning business but are operating illegally or unethically.

FENSA’s role is to enable member companies to self-certify compliance under the Building Regulations, with no need for a separate assessment from Building Control.

In recent years, FENSA has been made aware of companies not registering window or door installations and in some cases installing windows that are not complying with Building Regulations.

FENSA’s Managing Director, Anda Gregory (pictured), commented: “As the market leader, FENSA has a responsibility to ensure that our brand is well positioned to clearly communicate the role FENSA plays, not only to build value for our members, but to provide protection for homeowners.

“We have appointed CMDi to work with us as long-term partners to carry out a robust programme of research to establish the size and nature of the grey market.”

Managing Director of CMDi, Dianne Lucas, added: “We are looking forward to working with FENSA as it has a vital role to play in the industry. CMDi has a unique blend of sector focused business strategies including research, brand positioning and communications delivery.”

CMDI’s initial task will be to establish the issues affecting the industry, via extensive industry and consumer research. This will lead to the consultants working on brand and communications strategies to further strengthen FENSA’s market leading position, to guarantee it meets the current and long term challenges faced by the industry.


Glass and Glazing Federation
40 Rushworth Street

t: 0207 939 9101

Visit the Glass and Glazing Federation (GGF) website

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