Aggregate Industries

Aggregate Industries launches new digital customer service platform – LOOP

  • 17 Sep 2019

As part of its drive to revolutionise the customer journey, Aggregate Industries is rolling out its new digital platform, ‘LOOP’.

Launching this month, LOOP combines a number of complementary digital systems, designed with Aggregate Industries’ customers at its heart, which will work together to further improve the business’ customer service experience.

The first tool launched as part of LOOP is ‘LOOP – Order Tracking’; a real-time system that allows customers and hauliers to access order and delivery information all on one convenient system.

By using LOOP – Order Tracking, customers can manage multiple orders at any one time, removing the need to log in to websites, download apps, create passwords, and remember order numbers, saving valuable time.

It therefore allows for improved efficiency both on site and within teams, allowing the customer to accurately plan when orders will arrive, managing workload and team availability accordingly. 

LOOP – Order Tracking will be rolled out across Aggregate Industries’ Express Asphalt, London Concrete, Ready-Mixed Concrete, Asphalt and Aggregates businesses over the coming months..

Chris Hudson, MD of Asphalt at Aggregate Industries, commented: “As a market leader in the construction industry we’re constantly looking at ways to stay ahead of the game. 

“LOOP has been developed as a simple, modern way to improve our customer service, streamlining efficiencies and making it as easy as possible for our customers to work with us. 

“We developed LOOP after looking at what our customers really crave: convenience, simplicity, value and reliability. LOOP – Order Tracking addresses all of these points, and will ultimately save our customers money through allowing them to better prioritise resources and more efficiently utilise their workforce.”

For further information on Aggregate Industries or LOOP, please visit www.aggregate.com/loop

Visit the Aggregate Industries website

Leave a Reply

Latest news

SE Controls

SE Controls feels the power with Bristol’s Electricity House development

Bristol’s Electricity House features an advanced smoke ventilation system from leading smoke and natural ventilation specialist, SE Controls, helping keep residents safe if a fire was to occur.

Posted in Articles, Building Industry News, Building Regulations & Accreditations, Building Services, Building Systems, Case Studies, Health & Safety, Heating, Ventilation and Air Conditioning - HVAC, Posts, Retrofit & Renovation, Security and Fire Protection

SE Controls

SE Controls' systems featuring in Coventry student accommodation

A £52 million student accommodation development in Coventry is using smoke and heat exhaust ventilation (SHEV) systems from SE Controls.

Posted in Articles, Building Industry News, Building Services, Building Systems, Case Studies, Health & Safety, Heating, Ventilation and Air Conditioning - HVAC, Posts, Retrofit & Renovation, Security and Fire Protection

Hemsec

It’s time to speed up the change to modern construction methods and materials says Hemsec

Hemsec and partners Atom Consultants have urged the construction industry to increase the use of SIPs, following its successful application in many projects.

Posted in Articles, Building Industry News, Building Products & Structures, Innovations & New Products, Insulation, Posts, Restoration & Refurbishment, Retrofit & Renovation, Walls

Sidey hosts open day at Dundee showroom