As part of its drive to revolutionise the customer journey, Aggregate Industries is rolling out its new digital platform, ‘LOOP’.
Launching this month, LOOP combines a number of complementary digital systems, designed with Aggregate Industries’ customers at its heart, which will work together to further improve the business’ customer service experience.
The first tool launched as part of LOOP is ‘LOOP – Order Tracking’; a real-time system that allows customers and hauliers to access order and delivery information all on one convenient system.
By using LOOP – Order Tracking, customers can manage multiple orders at any one time, removing the need to log in to websites, download apps, create passwords, and remember order numbers, saving valuable time.
It therefore allows for improved efficiency both on site and within teams, allowing the customer to accurately plan when orders will arrive, managing workload and team availability accordingly.
LOOP – Order Tracking will be rolled out across Aggregate Industries’ Express Asphalt, London Concrete, Ready-Mixed Concrete, Asphalt and Aggregates businesses over the coming months..
Chris Hudson, MD of Asphalt at Aggregate Industries, commented: “As a market leader in the construction industry we’re constantly looking at ways to stay ahead of the game.
“LOOP has been developed as a simple, modern way to improve our customer service, streamlining efficiencies and making it as easy as possible for our customers to work with us.
“We developed LOOP after looking at what our customers really crave: convenience, simplicity, value and reliability. LOOP – Order Tracking addresses all of these points, and will ultimately save our customers money through allowing them to better prioritise resources and more efficiently utilise their workforce.”
For further information on Aggregate Industries or LOOP, please visit www.aggregate.com/loop
Geometrically-shaped with many facets, the roofs of Thorpepark Academy in Hull now have a guaranteed extra 20 years of life after being fitted with a cost-effective overlay system devised by AHR consultants and BMI.Posted in Articles, Building Industry News, Building Products & Structures, Case Studies, Insulation, Restoration & Refurbishment, Retrofit & Renovation, Roofs
The GGF recently attended the Government Work Stream on RMI (Repair Maintenance and Improvement) and raised several issues on behalf of GGF Members and the wider industry.Posted in Articles, Building Associations & Institutes, Building Industry News, Building Products & Structures, Glass, Glazing, news, Posts, Windows
Leading construction and infrastructure player Aggregate Industries completed the surfacing works ahead of schedule on the M23 smart motorway project.Posted in Articles, Building Industry News, Building Products & Structures, Case Studies, Civil Engineering, Concrete, Cement, Admixtures, Hard Landscaping & Walkways, Landscaping, Restoration & Refurbishment, Retrofit & Renovation
Installers using TommyTrinder.com’s pioneering sales and visualisation app have given its support service a 5-star average rating.Posted in Articles, Building Industry News, Building Products & Structures, Information Technology, Restoration & Refurbishment, Retrofit & Renovation, Windows