Aggregate Industries has launched a customer service pledge to buyers of its ready-mixed concrete products.
In April 2017, Aggregate Industries launched the Concrete Commitment, which outlines eight promises the business division aims to honour in order to upkeep its high standards of customer service.
Simon Wycherley, General Manager at Aggregate Industries Concrete South, comments: “We focus on putting our customers first with a solid commitment to customer service and we have spoken and listened to the requirements of our customers and responded accordingly with our Concrete Commitment.”
The Concrete Commitment has promised a dedicated account manager, out-of-hours service and technical support and know-how. Next day delivery is also guaranteed and there will be remuneration for late deliveries. The initiative also offers regular project reviews on larger jobs.
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