Closomat gives comfort in customer service

  • 16 Jul 2019

Britain’s leading provider of away from home assisted accessible toilets, Closomat, has developed a unique package to help reduce customer complaints about toilets.

Closomat is offering a service & maintenance option to cover the key fixtures within Changing Places toilets- the height-adjustable adult-sized changing bench, height-adjustable washbasin, ceiling track hoist, and wash & dry toilet.

Thus, for a nominal expenditure, venues that have chosen Closomat to install its Changing Places facility can be sure the key equipment is regularly checked, and serviced, to ensure it is properly functioning. Further, should there be an issue in between, providers simply need to contact the company to ensure timely rectification.

Responding to a survey that found that toilets were the second most common cause of complaints in restaurants, Ian Tomlinson, Closomat Commercial Director with special responsibility for servicing and Changing Places, explains: “If you need help- as users of Changing Places do- it is even more of an issue. The equipment is essential to your ability to ‘go’ when away from home. It is, therefore, crucial it is properly looked after.

“A service agreement means the potential headache of remembering to organise an annual check and service- the equivalent of an MOT- and of wondering who to contact should there be an issue, is eliminated.”

Under Building Regulations and British Standards (BS8300:2018), a Changing Places should be provided in any facilities to which numbers of the public have access, and/or spend a length of time. This includes shopping centres, town centres, hospitals, leisure venues and transport hubs. A Government consultation is looking at changes including making Changing Places compulsory in such locations, and extending the remit to include, among other sites, single retail outlets of 2,500m 2 or bigger.


Building 1, Brooklands Place,
Brooklands Road,
M33 6SD,
United Kingdom

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