A new survey, by Leonard Chesire, has discovered that a large number of people avoid pubs and bars due to their inaccessibility.
The recent survey found that 86% of respondents face difficulties accessing pubs and bars due to issues with layout, toilets, bar heights and step-free access.
Closomat recently undertook a survey which had similar findings. Research showed 96% of respondents decided where to go based on toilet provision and suitability; 69% of the respondents cited pubs, bars and restaurants as places they would like to see improved ‘disabled toilet’ provision- specifically more space and additional equipment (a hoist, adult-sized changing bench) aka a Changing Places toilet.
Accessibility is proven to bring customers in, as Rebecca White manager of JD Wetherspoons’ Velvet Coaster in Blackpool, the first of the chain’s outlets to open a Changing Places, testifies: “It’s used daily, definitely worth putting in. Customers tell us they came because they knew we have the Changing Places.”
Robin Tuffley, Closomat marketing manager, adds: “It is worth noting that toilets were specifically mentioned in Leonard Cheshire’s survey as an issue and a barrier for disabled people in their ability to use pubs and bars. Campaigners for Changing Places toilets tell us providing suitable toilet facilities opens the door not just to them, but their friends and families too. The investment in making a venue accessible is therefore potentially quickly recoupled by the increase in customers. Bear in mind, registered disabled people represent 20% of the UK population is; disabled people also say they tend to stay longer, and spend more, in an accessible venue.”
Under Building Regulations and British Standards (BS8300:2018), a Changing Places should be provided in any facilities to which numbers of the public have access, and/or spend a length of time.
Building 1, Brooklands Place,
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