Kestrel‘s new customer service manager is a familiar face – or, at least, voice – to the fascia and soffit brand’s distributors and installers.
Lea-Anne Harris has worked with Kestrel for six years, with four of those being on the customer services team; she admits this new role is her dream job.
“I’ve worked in dispatches at Kestrel and before that I was in the care sector, so customer service brings in both sides of my skills and experience,” Lea-Anne said.
“We are fortunate to have an experienced customer service team. A big part of my role is simply supporting them to deliver a great service.”
One of Lea-Anne’s first jobs will be recruiting another member of staff to join the six-strong team.
She added: “We want to make sure that there is enough capacity for us to give customers the time and information they need, and recruiting and training the right person will be key to that.”
Kestrel sales and marketing director Owen Thorogood welcomed Lea-Anne to her new position.
“Lea-Anne’s experience in operations and customer service gives her a real breadth of knowledge in the business that will be a real asset in her new role,” he said.
“With an experienced team already in place, I’m sure Lea-Anne’s appointment will help Kestrel’s customer service build from strength to strength.”
Noise intrusion from the flightpath into London’s Heathrow Airport has been dramatically cut at Meadowbank Adult Education Centre in Cranford, thanks to Granada secondary glazing.Posted in Acoustics, Noise & Vibration Control, Aluminium Products, Articles, Building Industry News, Building Products & Structures, Building Services, Building Systems, Case Studies, Glass, Glazing, Posts, Restoration & Refurbishment, Retrofit & Renovation, Windows
Keylite Roof Windows (Keylite), part of The Keystone Group, has been identified as one of the 1,000 Companies to Inspire Britain 2020 by the London Stock Exchange Group (LSEG).Posted in Articles, Awards, Building Industry Events, Building Industry News, Building Products & Structures, Roofs, Windows
The Guild of Architectural Ironmongers (GAI) has appointed Simon Forrester as its new Chief Executive.Posted in Architectural Ironmongery, Articles, Building Associations & Institutes, Building Industry News, Building Products & Structures, Doors, Recruitment
Senior Architectural Systems is inviting specifiers to get in touch to discuss how aluminium window systems can help create healthier interiors that can limit the spread of coronavirus.Posted in Aluminium Products, Articles, Building Industry News, Building Products & Structures, Building Systems, Health & Safety, news, Posts, Retrofit & Renovation, Windows