GGFi, the dedicated insurance company for the glass and glazing industry, have recently revealed the majority of its claims made in the last 18 months were actioned successfully, showcasing the company’s smooth claims process.
Many people with experience of insurance will say claims are the most important function of any insurance business, as it is only at the point of claiming on a policy that the products offered by an insurance company are properly put to the test – regardless of fancy brochures, ‘cut-price’ premiums and bold promises, it is the claims process that delivers the value of any insurance policy.
Since formation in 2005, GGFi has always endeavoured to provide increasingly greater levels of service to its claimants, to ensure its policies are worth much more than just the paper they are printed on.
Frank Allain, Head of Operations, (pictured), said the GGFi’s claim function had developed considerably over the last decade, adding they we proud to say it’s one of the best in the industry.
Home improvements can create considerable distress to homeowners when things become problematic. With many homeowners making substantial financial investment, uncovering problems can deliver a big blow but even more so when it emerges the company doing the work no longer exists.
GGFi knows homeowners can suffer misfortune throughout home improvement work, which is why GGFi strives to continually improve the service it gives to claimants.
Frank added: “We are receiving ever-higher volumes of claims. To underline our commitment to our policyholders, for the past 18 months, GGFi has been working closely with the national firm VPS Evander to deliver prompt, quality repair works and the highest levels of customer care to our claimants.
“The continual improvements we are making to our systems, our experience with claims handling and our dedication to providing fair treatment to customers is reflected in the positive feedback we have received from our claimants.
“It is a testament to the dedication of our claims handling team and the efficiency of our systems that we have not only been able to handle these claims quickly and efficiently but also provide the highest levels of service alongside this.
“The policyholder of today is the potential claimant of the future – GGFi understands this fully and therefore, this belief flows through into every aspect of our insurance philosophy.”
Glass and Glazing Federation
40 Rushworth Street
t: 0207 939 9101
Newton Waterproofing Systems are pleased to announce the Newton Specification Partnership (NSP), which was formed this year as a result of Newton’s desire to improve the process of designing and specifying waterproofing systems.Posted in Articles, Building Industry Events, Building Industry News, Building Products & Structures, Continuing Professional Development (CPD's), Damp & Waterproofing, Innovations & New Products, Posts, Retrofit & Renovation
Safeguard Europe’s Dryzone high-performance plasters collection is a range of breathable modern plasters designed to stop salt migration and aid drying on damp walls.Posted in Articles, Building Industry News, Building Products & Structures, Damp & Waterproofing, Render, Retrofit & Renovation, Walls
For premises looking to secure rooms in busy public spaces, such as commercial offices, healthcare buildings and retail environments, Code Handle® from ASSA ABLOY Door Hardware provides a stylish, secure and easy-to-fit solution.Posted in Access Control & Door Entry Systems, Architectural Ironmongery, Articles, Building Industry News, Building Products & Structures, Doors, Health & Safety, Retrofit & Renovation, Security and Fire Protection
Grove Road Community Primary School, one of Harrogate’s oldest schools, has recently refurbished its main reception using a selection of high-performance paint solutions and an attractive heritage colour scheme from Crown Trade.Posted in Articles, Building Industry News, Building Products & Structures, Case Studies, Interior Design & Construction, Interiors, Paints, Coatings & Finishes, Restoration & Refurbishment, Retrofit & Renovation