Seton was awarded the European Catalogue & Mail Order Direct Commerce (ECMOD) Outstanding Customer Service Award in June 2015.
In light of winning the title, the company has shared its ideas surrounding the best practice in customer service.
When it comes to customer service, Seton’s Director of Sales and Customer Service believes that getting close to the customer is essential.
The company aims to build its services around its customers’ needs and desires.
Its customers are encouraged to feedback through regular surveys, Feefo and its ‘Packed with Pride’ slips, which are included in every order package.
Seton uses the information it gathers from its customers to deliver a competitive service.
Seton’s Legislation Watch is a free resource that offers regular information on workplace legislation and health and safety issues.
It has been designed specifically for customers, who rely on the company for expertise and advice.
Seton also provides its new employees with a training plan to achieve excellence. The company sets challenging targets in areas such as service levels and speed of despatch and delivery to ensure that it is equipped to provide exemplary customer service.
In 2014, Seton achieved positive feedback scores of 95.1% for service and 96.4% for products. Following these results, the company was awarded Feefo’s ‘Gold Trusted Merchant’ accreditation.
It was also selected to join Google’s Certified Shop program; an invite that is only available to ecommerce sites that demonstrate a track-record of on-time shipping.
Abloy UK is set to unveil its latest line-up of access control systems at The Security Event 2024, welcoming guests to explore its cutting-edge electromechanical and digital solutions on stand 5/F50.
Posted in Access Control & Door Entry Systems, Architectural Ironmongery, Articles, Building Industry Events, Building Industry News, Building Products & Structures, Building Services, Doors, Exhibitions and Conferences, Facility Management & Building Services, Health & Safety, Information Technology, Retrofit & Renovation, Security and Fire ProtectionIn times of emergency, you’re in safe hands with Strand Hardware. Although there are many considerations for building specification, few decisions can be as critical as selecting the right emergency exit/panic hardware.
Posted in Access Control & Door Entry Systems, Architectural Ironmongery, Articles, Building Industry News, Building Products & Structures, Building Services, Doors, Facility Management & Building Services, Health & Safety, Restoration & Refurbishment, Retrofit & Renovation, Security and Fire ProtectionMRA Research, the research agency focused solely on the construction sector, welcomes Callum Budd as its new Research Projects Director.
Posted in Articles, Building Industry News, Information Technology, news, Recruitment, Research & Materials TestingMitsubishi Electric will host a CIBSE Journal webinar on Wednesday 24th April 2024 at 1pm to discuss the legislation and initiatives driving changes in the way we will need to heat, cool and ventilate large commercial buildings to reach net zero emissions in the UK.
Posted in Air Conditioning, Articles, Building Industry Events, Building Industry News, Building Products & Structures, Building Regulations & Accreditations, Building Services, Facility Management & Building Services, Heating Systems, Controls and Management, Heating, Ventilation and Air Conditioning - HVAC, Information Technology, Pipes & Fittings, Plumbing, Seminars, Sustainability & Energy Efficiency, Training