Kestrel encourages training to boost customer satisfaction

  • 9 Oct 2017

Kestrel sales and marketing director Owen Thorogood believes training is important for all staff and an investment in customer satisfaction.

After joining the brand in 2016, Own has invested in staff training to ensure that staff at all levels are constantly developing their skills.

Owen explains: “All our senior managers recently completed an in-depth leadership course and the external team is about to embark on an intensive customer service programme. We are also bringing in an external training company to train the internal customer services team.”

Owen believes that investing in training leads to a more efficiency and disciplined team, better management, greater product and technical knowledge as well as more educated and structured approach to customer care.

Overall, training is an investment that benefits both the company and the customer.

Leave a Reply

Latest news

Vandersanden

Vandersanden wins Deloitte Best Managed Company title for fourth year in a row

Vandersanden recently won the prestigious golden accolade of Deloitte Best Managed Companies. This marks the fourth consecutive year the family business has won the Best Managed Companies award.

Posted in Articles, Awards, Bricks & Blocks, Building Industry Events, Building Industry News, Building Products & Structures, Building Regulations & Accreditations, Innovations & New Products, Posts, Sustainability & Energy Efficiency, Walls

EJOT

EJOT UK's ISO 9001 renewal strengthens quality assurance

Construction fastening systems specialist EJOT UK has received its latest internationally recognised endorsement for the quality of its service with the successful renewal of is ISO 9001: 2015 certification.

Posted in Articles, Building Industry News, Building Products & Structures, Building Regulations & Accreditations, Building Services, Cladding, Facades, Retrofit & Renovation, Walls

GGF

Changes to GGF Group Management Structure

The Glass and Glazing Federation (GGF) Group is pleased to announce strategic changes to its management structure.

Posted in Articles, Building Associations & Institutes, Building Industry News, Building Products & Structures, Glass, Glazing, Windows

ASSA ABLOY

ASSA ABLOY: Protecting data centres and servers with better physical security

Critical business assets demand multi-layered security. This principle applies equally to virtual and physical assets: Data may be mission-critical to a business, just as people and premises are, as ASSA ABLOY explains…

Posted in Access Control & Door Entry Systems, Architectural Ironmongery, Articles, Building Industry News, Building Products & Structures, Doors, Facility Management & Building Services, Health & Safety, Information Technology, Innovations & New Products, Security and Fire Protection