Kestrel updates app to boost customer service

  • 4 Apr 2019

Kestrel has recently updated the Kestrel app to save admin time and boost customer service.

The update to the app enables BDMs to add customer notes when meeting with distributors, saving administration time end ensuring comments are followed up swiftly.

Kestrel sales and marketing director Owen Thorogood comments on the update: “The update to the app will help the team work more efficiently.”

The Kestrel app was first rolled out last year, containing all of the brand’s technical and product literature in one place and allowing Kestrel Approved Installers to instantly issue homeowners with guarantees for products when they finish a project.

“As the notes are made at or soon after a meeting, it means that any actions can be dealt with quickly and smoothly, improving our service to distributors,” Owen adds. “The installer simply fills in the information about a job, plus the customers’ details and the guarantee is instantly emailed to them.”

Roofline fitters can also apply to become Kestrel Approved Installer through the app, which allows them to issue extended guarantees of up to 30 years on white products.

The Kestrel app is available through the iTunes or Google Play. For further details click here.

Leave a Reply

Latest news


The Power of Many: national supply, local service from Freefoam

Freefoam has strong ties with contractors, architects and specifiers, thanks to its ‘The Power of Many’ approach.

Posted in Articles, Building Industry News, Building Products & Structures, Cladding, Posts, Restoration & Refurbishment, Retrofit & Renovation, Roofs, Walls


Builders’ Merchants sales confirm strong V-shaped recovery - BMBI

Britain’s builders’ merchants sales to builders and contractors bounced back strongly in the three months May to July, as reported in July’s BMBI report.

Posted in Articles, Building Associations & Institutes, Building Industry News, Building Products & Structures, Building Systems, Landscaping, news, Posts, Research & Materials Testing, Timber Buildings and Timber Products


New GAI fire door safety guidance launched for local authorities and housing associations

Local authorities and housing associations can now access free guidance on self-closing devices for fire doors, as the GAI has launched a new door closer safety checklist.

Posted in Access Control & Door Entry Systems, Architectural Ironmongery, Articles, Building Associations & Institutes, Building Industry News, Building Products & Structures, Doors, Health & Safety, Innovations & New Products, Publications, Security and Fire Protection

Energy Carbon