REHAU’s Area Sales Manager for the North West for REHAU Windows Solutions, Matt Janicki, is using his extensive experience to provide top customer support.
Matt first joined the industry as a REHAU PVC fabricator in 2005 and has since worked as an order processor, in accounts, on the factory floor, in marketing and now sales.
He comments: “This experience has helped me in many ways – not only do I know the products inside out, but I also understand the day to day issues faced by my customers. The everyday things that businesses are dealing with, machinery faults, staff shortages, all of this was what I dealt with in the past and that really helps. On top of that I also know how to speak to the end user and what they need to know about the product, which is an additional help.”
Matt put his experience and practical skills to the test when a customer expressed some concern about a profile. Matt explained: “I suspected it to be a problem with the machine so I took my tie off and within half an hour it was working much better. I recommended a full service with one of my contacts and since then there has been no problem at all.”
In addition, Matt has also been using his experience to suggest ways to target potential customers.
Matt concludes: “We not only invest in gaining knowledge within the team but we share that with our customers. This push to always expand our knowledge and continually innovate is a huge motivation for me as part of the team here.”
Ross on Wye,
Email address: [email protected]
Tel: 01989 72600
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