Saint-Gobain Glass UK has appointed Dr Richard Cave to the newly created role of Technical Support Manager.
Based at the company’s Eggborough HQ, Dr Cave will work both with SGG’s own Technical Specification Managers and directly with customers, architects and specifiers to strengthen the company’s response to technical enquiries.
His new role will also include the development of SGG’s online technical capabilities, delivering a wealth of information and tools to help the supply chain be more self-sufficient through easier access to information.
He commented: “Previously, support such as calculations, CPDs, training and advice came from the Specification Managers themselves. Now by combining the work with them and working directly with the customers, we will be able to give a faster, more efficient response to their enquiries.
Also, having more technical resources available digitally with the development of the online resource will allow more scope for developing what we offer based on feedback from users, as well as changes to legislation and requirements, and development of new products.”
Dr Richard Cave is a mechanical engineer with a PhD in biomedical materials. He has significant glass industry experience, having previously worked as a technologist for Glass Technology Services and more recently with Guardian.
Craig Dodsworth, SGG’s Head of Marketing, commented: “Richard’s abilities and extensive experience will add further strength to the ongoing journey of Saint-Gobain Glass to be the reference for technical support in our industry.
Richard will work with the marketing, sales and specification teams to deliver pro-active and responsive technical support and broaden the technical capabilities of the business to underpin business growth through the development of new tools and solutions. He will be a great asset to us and we are looking forward to his integration within the SGG team.”
Saint-Gobain Glass UK