Roof window manufacturer VELUX® Company Ltd has demonstrated resounding levels of customer satisfaction in a recent business survey.
VELUX UK and Ireland recently undertook an Institute of Customer Service Business Benchmarking survey to assess levels of satisfaction amongst their customers.
Their Customer Satisfaction Index of 90.1 out of 100 is higher than the UKCSI average – a survey conducted by The Institute of Customer Service which asks 10,000 customers about their experience with organisations, including many leading brands.
Customers praised the service of the roof window manufacturer as being ‘helpful, efficient, knowledgeable and reliable’, with particular emphasis on its ability to ‘get it right first time’ and saying they’d be ‘extremely likely to recommend VELUX to a friend.’
In terms of customer relationships, VELUX scored incredibly highly in the Net Promoter Score category, with points totalling 80.2, again higher than the average for the UK and the retail (non-food) sector.
Ron Hogg, operations director at VELUX UK and Ireland, commented: “VELUX is extremely committed to providing high levels of customer service and we seek to exceed customer expectations wherever possible by providing a professional, high quality service.
“To see our efforts in putting customer service at the forefront of our operation being recognised across the UK is fantastic and makes all of our hard work worthwhile.”
Contact:
Velux Co Ltd
Woodside Way
Glenrothes East
Fife
KY7 4ND
Phone: 01592 778927
Fax: 01592 771839
Hush ActiV, C-TEC’s innovative new BS 5839-6 domestic fire alarm system, is providing first-class fire protection at a luxury apartment block in Bolton.
Posted in Articles, Building Industry News, Case Studies, Facility Management & Building Services, Health & Safety, Innovations & New Products, Security and Fire ProtectionOver the past year, Uzin Utz UK has been fundraising for the University Hospitals Coventry & Warwickshire (UHCW) Charity, to show its appreciation to our NHS heroes.
Posted in Articles, Building Industry Events, Building Industry News, Building Products & Structures, Charity work, Floors, newsSales to builders and contractors by Britain’s builders’ merchants in December 2020 were 8.8% higher than in the same month the year previous, according to BMBI Stats.
Posted in Articles, Building Associations & Institutes, Building Industry News, Building Products & Structures, Building Services, Building Systems, Civil Engineering, Hard Landscaping & Walkways, Landscaping, news, Posts, Timber Buildings and Timber Products, WallsLakes’ ‘The Showering Experience’ is an exclusive e-Learning module for builders’ merchants.
Posted in Articles, Bathrooms, Bedrooms & Washrooms, Building Industry Events, Building Industry News, Building Products & Structures, Information Technology, Interiors, Restoration & Refurbishment, Retrofit & Renovation, Training