Roof window manufacturer VELUX® Company Ltd has demonstrated resounding levels of customer satisfaction in a recent business survey.
VELUX UK and Ireland recently undertook an Institute of Customer Service Business Benchmarking survey to assess levels of satisfaction amongst their customers.
Their Customer Satisfaction Index of 90.1 out of 100 is higher than the UKCSI average – a survey conducted by The Institute of Customer Service which asks 10,000 customers about their experience with organisations, including many leading brands.
Customers praised the service of the roof window manufacturer as being ‘helpful, efficient, knowledgeable and reliable’, with particular emphasis on its ability to ‘get it right first time’ and saying they’d be ‘extremely likely to recommend VELUX to a friend.’
In terms of customer relationships, VELUX scored incredibly highly in the Net Promoter Score category, with points totalling 80.2, again higher than the average for the UK and the retail (non-food) sector.
Ron Hogg, operations director at VELUX UK and Ireland, commented: “VELUX is extremely committed to providing high levels of customer service and we seek to exceed customer expectations wherever possible by providing a professional, high quality service.
“To see our efforts in putting customer service at the forefront of our operation being recognised across the UK is fantastic and makes all of our hard work worthwhile.”
Velux Co Ltd
Phone: 01592 778927
Fax: 01592 771839
Cembrit has announced the launch of a new through-coloured cladding board with a sandblasted surface, Patina Rough.Posted in Articles, Building Industry News, Building Products & Structures, Cladding, Innovations & New Products, Posts, Walls
Sample timber fire doors from Ahmarra Door Solutions recently exceeded expectations when tested against regulations.Posted in Articles, Building Industry News, Building Products & Structures, Doors, Health & Safety, Research & Materials Testing, Security and Fire Protection
EverEdge was recently specified to provide edging and planters for a project for Cain International at Islington Square in London.Posted in Articles, Building Industry News, Building Products & Structures, Garden, Posts
Contour discusses maintaining LST radiators and ensuring that they are consistently meeting their expected potential.Posted in Articles, Building Industry News, Building Products & Structures, Building Services, Heating Systems, Controls and Management, Posts