Last June the Consumer Rights Directive was implemented in the UK via the Consumer Contracts Regulations, which meant that all companies who deal with consumers needed to change their contract terms and conditions.
The GGF has learned of cases where companies have continued with their existing contracts giving a 7 days cooling-off period, however taking this action is likely to result in a consumer being entitled to a very long 14 days cooling-off period from the date of delivery, because the company has not informed them as to their rights under the Consumer Contracts Regulations (CCRs). The CCRs mean companies must inform consumers of their rights as to their cooling-off period relative to the CCRs, which can be zero days on made-to-measure windows made to the consumer’s specific requirements and personal choices.
This is a complicated subject which the GGF has found that even many Trading Standards Officers are struggling to understand. To help companies cope with this legislation the GGF has published revised Model Terms and Conditions of Contract, plus Guidance on implementation of the EU Consumer Rights Directive for both GGF Members (free of charge) and non-members. These two documents are available to non-members for just £75. If you wish to purchase please email your details to [email protected].
Brian Smith, GGF Home Improvement Director: The CCRS were implemented in the UK on the 13th June 2014. We would stress that this is entirely separate legislation from the Consumer Rights Bill which is now due to be implemented in October 2015. In the meantime, I would urge all companies who have not changed their contracts in line with the Consumer Rights Directive, to do so as soon as possible
The main issues of the CCRs are:-
GGF Members voted to retain the previous legal requirement of a 7 days cooling-off period from date of contract in the GGF Consumer Code of Good Practice in addition to the requirements of the new legislation.
All of the information you need:
The Model Terms for non-members gives companies the option of giving zero cooling-off period for made-to-measure products, or giving 7 days to go beyond the law as do GGF Members.
The GGF keeps its Members well informed months ahead of any planned changes in Consumer Legislation as a vital Membership benefit. If you are interested in joining the GGF please email [email protected] or complete the Join the GGF’ section of the website
Glass and Glazing Federation
40 Rushworth Street
t: 0207 939 9101
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