CCF

CCF raises bar with new Delivery Management System

  • 29 Jul 2021

CCF launches a new Delivery Management System to raise the bar when it comes to providing efficient, controlled, and reliable deliveries.

The new Delivery Management System offers a more responsive and improved way for customers to receive delivery updates from CCF. All the customer has to do is provide the desired delivery date, site information, and a contact number. CCF will then take care of the rest.

On the day of delivery, on-site customers receive a text message with a two-hour time slot and a portal link. This will show full details of the products that will be arriving.

CCF

When the delivery is on its way, site contacts will then see exactly where the CCF driver is via a live tracking system. For extra reassurance, another text notification is sent to the team twenty minutes before arrival.

Upon completion, a digital proof of delivery is emailed to the appropriate contact. This conveniently helps to reduce the time spent on administrative work.

The CCF Delivery Management System is available for customers to use nationwide, backed by CCF’s excellent delivery vehicle fleet, and completely customer focused service proposition commitment. 

‘Any room for doubt is eliminated’

Catherine Gibson, Managing Director at CCF, comments: “Our approach to working together with our valued customers and colleagues, to continually seek out and take action on important feedback, is crucial to maintaining our market leading position at CCF.

“We believe that by developing new tools in response to customer insights and industry trends, the best service possible can be provided. Technology like the Delivery Management System will help to bridge the gap between customers, delivery drivers, and local branch teams.

“As a result of this, any room for doubt is eliminated due to the complete transparency of what is being delivered and when. This is fantastic news for our customers and it is our ambition to always continue to find new ways to improve.”

For further information about CCF’s Delivery Management System, visit www.ccfltd.co.uk/delivery-management-system.

To find your nearest CCF branch, please visit: www.ccfltd.co.uk/branch-locator 

Leave a Reply

Latest news

Vandersanden

New business development manager joins Kestrel

With years of experience working in the building products industry, business development manager Sam Brotherton is already delighted that she decided to spread her wings and join Kestrel.

Posted in Articles, Building Industry News, Building Products & Structures, Cladding, Drainage, Guttering, Soffits & Fascias, Fascias, Recruitment, Roofs, Walls

Nuaire

Nuaire: SCA Fire Safety & Smoke Control Webinars

Smoke control and fire safety specialist Simon Plummer, of leading axial manufacturer, Nuaire, will be conducting two special webinars in October, hosted by the Smoke Control Association.

Posted in Air Conditioning, Articles, Building Industry Events, Building Industry News, Building Products & Structures, Building Services, Facility Management & Building Services, Health & Safety, Heating, Ventilation and Air Conditioning - HVAC, Information Technology, Security and Fire Protection, Seminars

Delta

Delta Launch New, 135-Page Product Brochure

Delta’s new 135-page catalogue is packed full of products, featuring helpful product information which includes handy estimating guides and coverage rates.

Posted in Articles, Building Industry News, Building Products & Structures, Building Services, Damp & Waterproofing, Facility Management & Building Services, Innovations & New Products, Membranes, Publications, Retrofit & Renovation