Communication key to Nationwide ‘raising the bar even higher’

  • 16 Oct 2020

Clear communication has been key to companies making a safe return from lockdown restrictions enforced by COVID-19; acting with ‘integrity and professionalism’, the measures taken by Nationwide Windows has been described as ‘clear and concise’ and praised for raising ‘the bar even higher’.

Katie Waller, Programme Manager at Saxon Weald, commented: “Nationwide were very proactive in sending us information early on from the onset of the coronavirus outbreak and throughout lockdown concerning the COVID-19 measures that they were adopting.

“They managed to reassure us, as a client, that they were following government guidelines, had put specific contingency plans in place and gave us further information and links to their website.+

“The videos that they produced were both straightforward and informative and offered comfort in their processes at this worrying and unusual time.

“We have always been impressed with the way that Nationwide acts with integrity and professionalism. However, their recent communications have raised the bar even higher.”

Mark Lewis, Senior Commercial Manager at Sovereign, said: “Nationwide has tackled this very difficult period with their usual excellent levels of communication and prompt responses.

“The decision to use videos as an aid for both staff and households was an innovative action that has been received really well. All requests by Sovereign have been dealt with in a ‘can do’ attitude by Nationwide.

“Nationwide are one of the leading contractors when dealing with change and new challenges with clear and concise guidance, method statements, risk assessments and pre-construction phase plans.”

Dante La Bella, Customer Services Manager at Abbey Developments Ltd, said: “Nationwide’s service is very efficient indeed even through these difficult times and communication is always excellent.”

John Whalley, Nationwide MD, added: “It was obvious to us from a very early stage that we needed to keep in regular contact with our customers and keep them informed of all the steps we were taking to make a safe return to operations.

“It’s great to receive feedback like this as it shows that we’ve tackled this difficult situation in the best way possible in order to safely service our customers’ needs.”

Leave a Reply

Latest news

West Fraser

West Fraser strikes the right pitch for Essex joinery specialist

A firm of joinery specialists operating across London and the Home Counties has been making extensive use of West Fraser’s SterlingOSB Zero boards.

Posted in Articles, Building Industry News, Building Products & Structures, Building Systems, Case Studies, Restoration & Refurbishment, Retrofit & Renovation, Sustainability & Energy Efficiency, Timber Buildings and Timber Products, Walls


Top marques for Gilberts Blackpool at Land Rover

In designing a modern environment that exuded quality, architect Studio Hagger specified Gilberts’ GSLS slot diffusers to supply and extract the ventilation at a Land Rover showroom.

Posted in Air Conditioning, Articles, Building Industry News, Building Products & Structures, Building Services, Case Studies, Facility Management & Building Services, Heating, Ventilation and Air Conditioning - HVAC, Retrofit & Renovation


The MCRMA communication on the Joint Competency Initiative

The MCRMA proudly stands in support of the Joint Competence Initiative (JCI) and has been actively involved in the advancement of the JCI alongside others. 

Posted in Articles, Building Associations & Institutes, Building Industry News, Building Products & Structures, Building Regulations & Accreditations, Cladding, Facades, Glass, Glazing, Health & Safety, Publications, Roofs, Walls


Zypho has officially become part of the Aliaxis Group

Aliaxis is a global leader in the design and production of fluid management solutions for the building, infrastructure, industrial, and agricultural segments.

Posted in Articles, Building Industry News, Building Products & Structures, Building Services, Drainage, Drainage Services, Drainage, Guttering, Soffits & Fascias, Pipes, Pipes & Fittings, Plumbing, Retrofit & Renovation, Sustainability & Energy Efficiency