Customer service is what sets Strand Hardware apart from its competitors – for 32 years it has gone above and beyond for its clients, providing technical advice and expertise with fast and efficient service.
It continues to set the bar ever higher by measuring its performance against rigorous targets to ‘add value’ to the sale of its specialist hardware for doors and windows.
– 100% company recommendation rating from its annual client survey
– 100% rating of products, quality, and reliability – identified as the same or better than competitors through its annual client survey
– Minimal processing errors – below its 0.5% orders received target
– Minimal order packing errors – below its 0.5% orders received target
– A total of ‘all concerns raised’ – less than 2% against all orders received
Strand Hardware also had no major non-conformance reports (NCR) from British Assessment Bureau during its annual audit.
Operations Director Jo Walls (pictured above) said that customer service was Strand’s differential. She comments: “Operating within a business-to-business environment, we talk to all sorts of prospective customers and clients: from architects and developers to architectural ironmongers and installers.
“Every person will have different levels of knowledge which may require varying advice and support. Fortunately, we have an experienced team with extensive experience across the business.
“Our customer service starts with that first contact, carefully listening to what a customer wants to achieve and asking the right questions to guide them to the best possible solutions.
“We work within a highly technical industry which makes this process all the more important and we always aim to undertake this in a polite and friendly way.
“Many of our customers have been with us for many years – some since Strand Hardware was founded more than 30 years ago. These close working relationships are built on trust – underpinned by great customer service.”
For more information of Strand Hardware’s range of specialist architectural ironmongery, contact [email protected] or call 01922 639111
Many businesses are discovering the advantages of outsourcing their efforts, though others still contend with the question of whether their lead generation can be improved out of house. Insight Data has more…Posted in Articles, Building Industry News, Information Technology, Research & Materials Testing
VORTICE, which has been UK-based since 1977 and is part of the VORTICE Group, has seen a restructure of the UK division with newly appointed General Manager Stephen Smith.Posted in Air Conditioning, Articles, Building Industry News, Building Products & Structures, Building Services, Ceilings, Damp & Waterproofing, Facility Management & Building Services, Health & Safety, Heating, Ventilation and Air Conditioning - HVAC, Recruitment, Retrofit & Renovation, Site Preparation, Walls
Many manufacturing plants retain traditional mechanical locking solutions — sacrificing the added control which an electronic solution brings. ASSA ABLOY has more…Posted in Access Control & Door Entry Systems, Architectural Ironmongery, Articles, Building Industry News, Building Products & Structures, Building Services, Case Studies, Doors, Facility Management & Building Services, Health & Safety, Information Technology, Posts, Retrofit & Renovation, Security and Fire Protection, Site Preparation
The new carbon reporting tool currently being trialled by CCF is one of the key initiatives that has helped parent company Travis Perkins plc secure a prestigious award win.Posted in Articles, Awards, Building Industry Events, Building Industry News, Building Products & Structures, Building Services, Ceilings, Information Technology, Innovations & New Products, Insulation, Research & Materials Testing, Sustainability & Energy Efficiency, Walls