Brian Baker GGF Interim CEO 2

GGF received useful insights from members survey

  • 31 Jan 2017

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The results are now in for the 2016 GGF Members’ Satisfaction Survey for Members to view.

The survey revealed that 63% of Members were satisfied with the Federation’s services and benefits, whilst 33% were neither satisfied or dissatisfied. Therefore, leaving just 3.4% of respondents expressing dissatisfaction with over 31% of the GGF’s Members taking part in the survey.

Consequently, GGF’s industry leading trade body will be able to hone its strategies for Members’ benefit due to the useful insights gathered from the survey.

With 71.5% of members who responded saying that the GGF’s technical knowledge/help was of benefit to their business, GGF’s technical area of work proved most popular. With the use of the GGF brand coming out as second most valued with almost 55% of respondents stating this benefited their business.

Interim Chief Executive, Brian Baker stated that the survey results will be fully analysed and necessary action will be taken to improve the GGF services and benefits.

Overall, the response to the technical side of things was highly rated with 54% of respondents regularly using GGF’s technical publications, 75% satisfied with the quality and presentation of the technical library, 85% deeming the technical content quality good or excellent and 80% accessing GGF technical publications online.

In regards to meetings, 39% of respondents said that they attend meetings for the content/topics in the presentations, 40% of respondents said they attend GGF meetings for the networking opportunities and 29% of respondents said they attended GGF meetings regularly.

Furthermore, for marketing and communication 54% of respondents felt using the GGF logo was of benefit with 71% displaying the logo on their website, 49% of respondents were either satisfied or very satisfied with the GGF’s activities, presence and involvement at events and exhibitions and over 69% of respondents were satisfied or very satisfied with the GGF’s overall communications.

On the political campaigning the GGF does on behalf of members, 40% felt the Federation was doing enough with the resources at its disposal, with 9.5% saying the GGF should do more in this area and 8% of respondents believing the GGF does too much political campaigning. 75% of respondents deemed Building Regulations as the most important area of focus for the GGF’s political work and 8.6% of respondents were dissatisfied with the GGF’s political campaigning/lobbying.

GGF’s consumer package also received high ratings with 86% of the GGF’s consumer facing companies being satisfied or very satisfied with the GGF’s consumer support, 56% of companies selling to consumers being either satisfied or very satisfied with the GGF’s Consumer Code of Practice as approved by the Chartered Trading Standards Institute and 53% of respondents who sell to consumers felt that the GGF’s consumer website was a satisfactory GGF benefit to their business.

Contact:

Glass and Glazing Federation
40 Rushworth Street
London
SE1 0RB
LONDON

t: 0207 939 9101

Visit the Glass and Glazing Federation (GGF) website

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